Rocco Pagani
Charlotte
Summary
Dynamic and results-driven professional with a strong background in operations and customer service at Haag & Sons Seafood. Proven ability to train and mentor teams while ensuring compliance and data integrity. Skilled in deadline management and effective communication, fostering a collaborative environment that enhances service quality and operational efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Seafood Operations Associate
Haag & Sons Seafood
06.2024 - 08.2024
- Oversaw daily operations, ensuring timely completion of tasks and adherence to company policies and procedures.
- Trained and mentored new team members, fostering a positive work environment and promoting professional growth.
- Followed shipping and receiving procedures for goods and materials.
- Maintained accurate records using various software systems, ensuring data integrity and regulatory compliance.
Team Member
Autobell Car Wash Inc
09.2023 - 02.2024
- Safely operate car wash machinery, monitor wash cycles, and ensure the equipment runs efficiently.
- Keep the car wash facility clean and orderly, including the waiting areas and workspaces.
- Work cooperatively with other team members to meet daily operational goals and maintain high-quality service standards.
- Follow safety protocols and guidelines to ensure both customer and employee safety while using equipment and chemicals.
Lifeguard
Swim Club Management Group
06.2021 - 07.2022
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring the pool area and enforcing rules.
- Monitored the safety of guests in and around the swimming pool.
- Provided friendly customer service to guests and addressed concerns.
Education
No Degree - Finance
University of Mississippi
University, MS05-2028
High School Diploma -
Charlotte Catholic
Charlotte, NC06-2024
Skills
- Customer service
- Deadline management
- Verbal and written communication
- Interpersonal and written communication
Affiliations
- Sigma Chi Fraternity
Certification
- First Aid/CPR Certified
Timeline
Seafood Operations Associate
Haag & Sons Seafood
06.2024 - 08.2024
Team Member
Autobell Car Wash Inc
09.2023 - 02.2024
Lifeguard
Swim Club Management Group
06.2021 - 07.2022
No Degree - Finance
University of Mississippi
High School Diploma -
Charlotte Catholic
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