Rocco Rizzolo

Established routines and delegated assignments to effectively meet customer and business demands in the food and consumable area, while also being a present leader throughout the store.

• Streamlined food donation procedures resulting in a 25% increase in donated items.
• Exceeded goal of 90% set on time for new product launches. Frequently hitting 100%
• Coordinated with vendors to set displays unique to the community.
• Mentored new sales associates to contribute to store's positive culture.

Enforced company policies attentively while also remaining empathetic toward customer concerns or complaints. Coordinated staff schedules to ensure adequate coverage during peak hours. Maintained open communication channels with management, reporting on daily progress and potential issues.

• Championed stores St. Jude donation campaign
• Streamlined checkout processes for faster transactions and reduced wait times.
• Oversaw implementation of loss prevention measures within the department—reducing instances of theft or fraud affecting the bottom line.

Utilized consultative sales techniques to understand customer needs and recommend relevant products and services. Remedied all customer service concerns before, during, and after delivery.

• Consistently met all goals for furniture, mattress, and add-on sales.
• Participated in a mentorship program to train new team members.

Scheduled and led team of associates responsible for all aspects of stocking and serving customers in fresh food areas. Oversaw day-to-day operations in fresh departments.

• Increased profits by streamlining the monthly inventory process and decreasing shrink by 9%
• Personally trained new team members on proper baking techniques
• Exceeded company standards for markdown, and throwaway goals