Rocco Romeo
New Egypt
Summary
Accomplished Manager/Appraiser recognized for driving operational efficiency and fostering collaboration. Skilled in optimizing repair processes and managing client relationships, with a strong commitment to delivering exceptional service and improving turnaround times.
Overview
1
1
Certification
26
26
years of professional experience
Work History
Manager/Appraiser
K & H Automotive
Hamilton, NJ
02.2000 - Current
- Streamline operations in a prominent collision shop specializing in high-end vehicles.
- Deliver efficient scheduling for incoming repair work, improving turnaround time.
- Secure and monitor parts and materials, ensuring timely availability.
- Update clients on projected completion dates, leading to enhanced satisfaction.
- Developed relationships with vendors and material providers, fostering collaboration.
- Optimize technician assignments to maximize repair efficiency.
- Conduct thorough damage assessments for various vehicle incidents.
- Elevate customer service with proactive communication and updates.
- Established trust with insurance appraisers and adjusters, facilitating smoother claims processes.
- Manage rental car services for clients, minimizing inconvenience during repairs.
- Negotiate competitive pricing with insurance companies, benefiting clients.
Education
GED -
Lawrence High School
Lawrence, NJSkills
- Customer service
- Team leadership
- Time management
- Decision-making
Certification
- ASE
- I-Car
- Mercedes Benz accredited
- AMI accreditation
Timeline
Manager/Appraiser
K & H Automotive
02.2000 - Current
GED -
Lawrence High School