Rochel Anne Ulip
Yuma,AZ
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
8
8
years of professional experience
Work History
Radiology Technologist Assistant
Kaiser Permanente Medical Group
06.2021 - 11.2022
- Greet and assist patients in preparing for radiology procedures, ensuring comfort and accurate exam completion.
- Assign and manage cases for radiologist review, ensuring timely and accurate processing of patient data.
- Operate multi-line phone systems to provide assistance and information to patients while managing appointment scheduling.
- Utilize RIS, PACS, Powerscribe 360, Life Image, and Unassign Tool to support radiology operations and ensure seamless patient care.
Optical Representative/Cashier
Kaiser Permanente Medical Group
05.2019 - 06.2021
- Streamlined patient appointment scheduling for eye exams and consultations.
- Ensured accurate cash transactions, including refunds and patient accounts adjustments.
- Facilitated timely contact lens orders based on patient requirements and locations.
- Managed high call volumes, scheduling appointments and resolving patient inquiries.
- Leveraged SCAL Moves, KP Vault, Health Connect, and Mainframe for patient management.
Call Center Representative
Kaiser Permanente Medical Group
08.2017 - 05.2019
- Achieved efficient scheduling of same-day and routine appointments across departments.
- Handled high volumes of calls, resolving customer inquiries and issues promptly.
- Followed call center scripts to provide clear and accurate customer information.
- Utilized Health Connect, Aspect, Skype for Business, and Microsoft Outlook proficiently.
- Maintained focus under pressure, prioritizing tasks to ensure customer satisfaction.
Sales Representative
T-Mobile
07.2015 - 07.2017
- Surpassed sales goals by understanding customer needs and proposing tailored mobile solutions.
- Resolved technical issues and set up devices for exceptional customer service experience.
- Informed customers on mobile plans and promotions, boosting sales and satisfaction.
- Processed transactions accurately, managing orders and ensuring proper billing procedures.
- Cultivated strong customer relationships, resulting in enhanced retention and repeat business.
Customer Service Manager
Walmart
11.2014 - 11.2015
- Ensured compliance with policies by supervising front-end operations daily.
- Managed 15-35 associates, delegating tasks and resolving customer issues effectively.
- Balanced cash drawers and conducted audits to maintain cash handling accuracy.
- Delivered exceptional customer service, addressing concerns in person and via phone.
- Streamlined front-end operations, improving service delivery and operational efficiency.
Education
High School Diploma - General Education
Brookshire International Academy
06.2015
Skills
- Client support
- Call management
- Invoice processing
- Accurate data entry
- Proficient in Tagalog
- Proficient in POS technology
- Sales experience
- Technical troubleshooting
- Patient information management
- Skilled in Microsoft Outlook communication tools
- Effective communication
- Effective leadership
- Analytical problem solving
- Collaborative teamwork skills
Timeline
Radiology Technologist Assistant
Kaiser Permanente Medical Group
06.2021 - 11.2022
Optical Representative/Cashier
Kaiser Permanente Medical Group
05.2019 - 06.2021
Call Center Representative
Kaiser Permanente Medical Group
08.2017 - 05.2019
Sales Representative
T-Mobile
07.2015 - 07.2017
Customer Service Manager
Walmart
11.2014 - 11.2015
High School Diploma - General Education
Brookshire International Academy