Rochelle Adade
Peoria,IL
Summary
Tech-savvy college graduate with over 4+ years of experience with administrative tasks, interpreting data
Overview
5
5
years of professional experience
Work History
FRONT DESK AGENT/PBX OPERATOR
Hyatt Centric Magnificent Mile Chicago
Chicago, IL
08.2021 - Current
- Operating switchboards and responded to over 100 inquires per given day
- Posting charges to over 100 guest accounts per day Collaborating and communicating with different internal departments to insure guest satisfaction
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Checking guests in and out of the hotels upon arrival and departure
- Performing assigned duties from the daily check-list
- Greeting guests in a warm, friendly manner Answering phone calls for guests with questions they may have with group reservations or bill invoices.
- Collected room deposits, fees and payments.
OFFICE ASSISTANT
University of Illinois Payroll and Benefits
Chicago, Illinois
07.2019 - 11.2020
- Completed clerical tasks such as filing, copying and distributing mail.
- Interacted with customers by phone, email or in-person to provide information.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Delivered clerical support by handling range of routine and special requirements.
- Validated passports, social security numbers and W-9s for international students at University of Illinois at Chicago for pre-employment process
- Stamping and sending important documents to post office for it to be sent out
Member Service Attendant
UIC Campus Recreation
Chicago, Illinois
08.2018 - 03.2020
- Helped large volume of over 50 customers every day with positive attitude and focus on customer satisfaction.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Providing daily care and cleaning for gym equipment
Front Desk Attendant
Quality Inn And Suites
Peoria, Illinois
03.2019 - 08.2019
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Updated over 30 customer accounts per day with add-on room charges, minibar use and room service bills.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Collected room deposits, fees and payments.
Sterile Processor Intern
OSF Hospital
Peoria, Illinois
07.2016 - 07.2017
- Assessed over 200 instruments, equipment and containers per day to promote cleanliness and proper functioning.
- Wrapped trays, instrument packs and sets.
- Identified parameters and sterilization method required for each item to be sterilized.
- Verified and maintained proper documents and records for sterilization.
Education
Bachelor of Arts - Sociology
University of Illinois At Chicago
Chicago, IL12.2021
Skills
- Ability to Work Under
- Pressure
- Fast Learner
- Microsoft Office
- Microsoft Office Word
- Effective Time Management
- Microsoft PowerPoint
- Customer Service
- Microsoft Excel
- Detail Oriented
Timeline
FRONT DESK AGENT/PBX OPERATOR
Hyatt Centric Magnificent Mile Chicago
08.2021 - Current
OFFICE ASSISTANT
University of Illinois Payroll and Benefits
07.2019 - 11.2020
Front Desk Attendant
Quality Inn And Suites
03.2019 - 08.2019
Member Service Attendant
UIC Campus Recreation
08.2018 - 03.2020
Sterile Processor Intern
OSF Hospital
07.2016 - 07.2017
Bachelor of Arts - Sociology
University of Illinois At Chicago
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