Stephanie Rivera
Memphis,TN
Summary
Dynamic and dedicated customer service professional with extensive experience in delivering exceptional client experiences. Recognized for a strong ability to establish rapport and foster relationships, contributing to high levels of customer satisfaction and loyalty. Committed to driving company success through quality service, efficiency, and process optimization. Articulate and results-oriented, with a passion for cultivating partnerships that enhance business growth and collaboration.
Overview
5
5
years of professional experience
Work History
PBX Operator/Front desk agent
Southland Casino Hotel
West Memphis, AR
03.2024 - Current
- Customer Service: A friendly, professional demeanor and strong problem-solving skills are essential for positive customer interactions.
- Technical Proficiency: Knowledge of multi-line phone systems, basic computer skills, and familiarity with Microsoft Office are required.
- Assisted in organizing training sessions for new employees. Supported team members in understanding company policies and procedures. Facilitated hands-on learning experiences to enhance skill development.
- Oversaw night audit operations to guarantee accurate financial reporting and adherence to internal controls. Coordinated with staff to resolve discrepancies and enhance operational efficiency. Developed strategies to improve audit processes and reporting accuracy.
Medical screener
CSL Plasma
Memphis, TN
02.2024 - 2024
- Gathering Patient Information: Medical screeners measure vital signs—temperature, blood pressure, height, and weight—and collect health information through questionnaires.
- Screening and Assessment: Various tools, including questionnaires, physical examinations, and laboratory tests, are utilized to evaluate a patient's health.
Court Interpreter
Law Offices Of Jamie B. Naini
Bartlett, TN
11.2022 - 01.2023
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Provided translation services between English and Spanish to support client communication. Assisted clients with customer service inquiries to enhance satisfaction. Helped resolve issues to improve overall client experience.
- Assisted in translating documents to facilitate communication across teams. Supported project teams by providing accurate translations of essential materials. Contributed to the clarity of information through effective document translation.
Hostess
Guest House At Graceland
Memphis, TN
12.2020 - 03.2023
- Assisted customers with reservations and to-go orders via phone. Responded to inquiries and provided accurate wait time information.
- Answer customer questions about hours, seating, and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Support servers, food runners, and bussers with keeping the dining area ready for every guest.
- Inform servers of newly seated parties for speedy service.
Education
High School Diploma -
05.2020
Concord College 2020-2021
Bachelor - Medical Assisistant
05-2021
Skills
- Phone Inquiries
- Dining Area Maintenance
- Cultural Awareness
- Customer Service
- Hospitality and Accommodation
- Interactive Communication Skills
Languages
English - Native/Bilingual
Spanish - Native/Bilingual
Timeline
PBX Operator/Front desk agent - Southland Casino Hotel
03.2024 - Current
Medical screener - CSL Plasma
02.2024 - 2024
Court Interpreter - Law Offices Of Jamie B. Naini
11.2022 - 01.2023
Hostess - Guest House At Graceland
12.2020 - 03.2023
Power Center Academy High School - High School Diploma,
Concorde Career College - Bachelor, Medical Assisistant