Rochelle Allen
Biloxi,MS
Summary
Insurance Adjuster skilled in investigating and analyzing residental loss. Reviewed files & photos to come up with a coverage determination on over 500+ claims. Proven history of leveraging excellent negotiation skills to facilitate settlements. Worked with the insured, mitigation, Engineers, Public Adjusters, & Attorneys to compile information.
Overview
14
14
years of professional experience
Work History
Insurance Claims Adjuster
Heritage Insurance
09.2022 - 10.2023
- Personally managed 50-100 claims at a time staying in contact with the insured at all times.
- Authorization limit of $35K before needing management approval.
- Multi-tasking involving investigations, research, phone calls, and e-mails in a fast-paced environment.
- Negotiated with insureds, claimants, attorneys and public adjusters on a reasonable payout to assure the company was not over paying.
- Prepared summaries of damage, payments, and policy coverage.
- Reviewed and commuicated with the Engineers on their reports for loss determination.
- Responded to customer inquiries, made appropriate decisions and closed files.
- Evaluated insurance policies and analyzed damages to determine coverage.
- Verified insurance claims and determined fair amount for settlement.
- Answered customer questions regarding deductibles.
Insurance Claims Adjuster
Louisiana Insurance Guaranty Association
01.2022 - 06.2022
- Worked up estimate & bundled claims for all coverages.
- Handled inbound & outbound calls
- Managed 50-100 claims at a time.
- Helped insureds with questions & information needed to close claims.
- Complied letters
- Prepared summaries of damage, payments, and policy coverage.
Insurance Claims Adjuster
Americas Insurance
09.2021 - 01.2022
- Examined claims forms and other records to determine insurance coverage.
- Managed 50-75 claims at a time.
- Authorization limit of $25K without management approval
- Followed up with insured individuals regarding deductibles.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Directed and coordinated various investigations conducted by field investigation team.
- Reviewed and analyzed suspicious and potentially fraudulent insurance claims.
- Answered questions posed by insured and attorneys.
- Prepared summaries of damage, payments and policy coverage.
- Specialized in Contents Coverage.
Senior Consumer Loan Specialist
Republic Finance
06.2017 - 05.2021
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans
- Answered telephone inquiries on banking products including checking, savings, loans and lines of credit
- Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action
- Exceeded monthly sales goals
- Recommended loan approvals and denials based on customer loan application reviews
- Originated, reviewed, processed, closed and administered customer loan proposals
- Developed prospects for new loans by conducting cold calls weekly
- Maintained friendly and professional customer interactions
Massage Therapist
Beau Rivage Casino & Resort
08.2009 - 06.2017
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
Education
High School Diploma -
St. Martin High School
Ocean Springs, MSLicense Massage Therapist - undefined
Virginia College
Biloxi, MS2009
Skills
- Xactimate
- XactAnalysis
- XactContent
- Guidewire
- Claims Evaluations
- Excel / Spreadsheets
- Water Street
- Diamond
- Majesco
- West Point
- Customer Service
- Time Management
Licenses
TWIA Certified
TX Insurance Adjuster License# 2700493
LA Insurance Adjuster License# 942809
MS Insurance Adjuster License# 10496740
FL Insurance Adjuster License# W879530
AL Insurance Adjuster License# 3002510828
SC Insurance Adjuster License# 18484308
GA Insurance Adjuster License# 3644426
Accomplishments
- Closing the most claims on my team with Sentry.
- Repeatedly commended by superiors for excellent customer service
- Received Employee of the Region 8 times in a 4 year span.
Timeline
Insurance Claims Adjuster
Heritage Insurance
09.2022 - 10.2023
Insurance Claims Adjuster
Louisiana Insurance Guaranty Association
01.2022 - 06.2022
Insurance Claims Adjuster
Americas Insurance
09.2021 - 01.2022
Senior Consumer Loan Specialist
Republic Finance
06.2017 - 05.2021
Massage Therapist
Beau Rivage Casino & Resort
08.2009 - 06.2017
High School Diploma -
St. Martin High School
License Massage Therapist - undefined
Virginia College
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