Rochelle Blue
Bowie,MD
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
1
1
year of professional experience
Work History
Front Desk Agent
College Park Marriott Hotel & Conference Center
- Provide guests with a smooth check-in and check-out experience
- Assist guests with bag check-ins
- Provide guests with a brief overview of the property during check-in
- Exercise empowerment to best fit the guest’s needs and concerns
Best Buy Sales Advisor/Consultant
08.2022 - 01.2023
- Apply the appropriate knowledge and expertise through ongoing learning and development
- Assist customers with purchases, returns, and exchanges
- Maintain merchandising and a clean and well stocked department
- Recommend products and solutions that meet customers’ needs
Roadside Assistance Agent
U-Haul Remote
04.2022 - 08.2022
- Handle incoming customer calls about breakdowns, accidents, abandoned equipment, etc
- Provides the support and expertise that the customer needs to assist with their moving
- Keep the customer’s safety as the number one priority
- Practice excellent customer service and keep an open mind set to constant education training
Team Member
BJ’s Wholesale Club
10.2021 - 01.2022
- Deliver excellent service through all points of contact
- Operate in speed and agility
- Ensure a safe and positive environment and experience for the members
- Complete transactions efficiently and accurately with each member.
Education
Bachelor of Science - Psychology
Bowie State University
Bowie, MD2023
High School Diploma -
Suitland High School
District Heights, MD06.2019
Skills
- Professional Skills
- Hospitality
- Teamwork/Collaboration
- Critical thinking
- Analytical
- Clerical work (copying, faxing, filing)
- Mathematics
- Transaction Processing
- Monitor Security
- Guest Services
- Checking Guests In and Out
- Operational Efficiency
Timeline
Best Buy Sales Advisor/Consultant
08.2022 - 01.2023
Roadside Assistance Agent
U-Haul Remote
04.2022 - 08.2022
Team Member
BJ’s Wholesale Club
10.2021 - 01.2022
Front Desk Agent
College Park Marriott Hotel & Conference Center
Bachelor of Science - Psychology
Bowie State University
High School Diploma -
Suitland High School
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