Rochelle Coady
Canton,MI
Summary
Dynamic Customer Service Specialist with a proven track record at Arise Virtual Solutions Inc., excelling in high-stress situations and conflict resolution. Demonstrated empathy and problem-solving abilities led to enhanced customer loyalty. Skilled in data entry and active listening, adept at improving customer satisfaction and efficiently managing call center operations. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
Arise Virtual Solutions Inc.
03.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Delivered prompt service to prioritize customer needs.
Customer Service Representative Remote
FCR Solutions
01.2019 - 11.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Educated customer of their medical coverage
Health Unit Coordinator
Ascension St. John Hospital
02.2005 - 06.2013
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
- Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
- Assembled and maintained patient medical records and other documents related to patient care.
- Assisted with processing patient admissions, transfers and discharges.
- Managed multiple priorities simultaneously while maintaining attention to detail under pressure in a fast-paced healthcare environment.
- Responded to patient call lights to expedite appropriate follow-through.
- Ensured patient safety through strict adherence to HIPAA regulations and maintaining confidentiality of sensitive information.
Education
High School Diploma -
Detroit Central High School
Detroit, MINo Degree - Paralegal Studies
Macomb Community College
Warren, MICertificate of Completion - Paralegal Studies
South University
Savannah, GASkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Call center experience
- Computer Proficiency
- Professional telephone demeanor
- Call Center Operations
- Microsoft Outlook
- Scheduling
- Appointment Scheduling
Timeline
Customer Service Representative
Arise Virtual Solutions Inc.
03.2023 - Current
Customer Service Representative Remote
FCR Solutions
01.2019 - 11.2019
Health Unit Coordinator
Ascension St. John Hospital
02.2005 - 06.2013
High School Diploma -
Detroit Central High School
No Degree - Paralegal Studies
Macomb Community College
Certificate of Completion - Paralegal Studies
South University
Similar Profiles
Angela BowieAngela Bowie
Vice President, Public Policy at ARISE VIRTUAL SOLUTIONSVice President, Public Policy at ARISE VIRTUAL SOLUTIONS
LeShe HouseLeShe House
Customer Service Representative at Arise Virtual Solutions IncCustomer Service Representative at Arise Virtual Solutions Inc
Deidra CroleyDeidra Croley
Call Center Representative at Arise Virtual Solutions Inc. (Home Depot)Call Center Representative at Arise Virtual Solutions Inc. (Home Depot)
David BorgDavid Borg
Director - Transformation Office at Arise Virtual SolutionsDirector - Transformation Office at Arise Virtual Solutions
Chidumebi IwuohaChidumebi Iwuoha
Sales Associate at Tim HortonsSales Associate at Tim Hortons