Rochelle Colindres
Norwalk,CT
Summary
Adaptable professional with a strong foundation in courtroom etiquette and verbal communication. Experienced in managing high-stress situations and delivering effective resolutions, committed to fostering understanding and accuracy in legal, technical, and colloquial contexts. Seeking to leverage extensive experience in cross-cultural communication to transition into a Patient Communications Associate position offering a better work-life balance.
Overview
14
14
years of professional experience
Work History
Court Interpreter
State of Connecticut, Judicial Branch
Stamford, CT
05.2023 - Current
- Facilitated accurate communication between non-English speaking defendants and court personnel.
- Interpreted legal documents and proceedings in real-time to ensure adherence to judicial standards.
- Assisted judges and attorneys with case preparation through precise translation of witness statements.
- Enhanced understanding of legal terminology by conducting thorough research on relevant statutes and regulations.
- Provided cultural context and nuanced understanding to improve clarity in communication for all parties involved.
- Demonstrated attention to detail when transcribing recorded statements for later use in courtroom settings.
Business Development Coordinator
The President's Club
Danbury, CT
08.2021 - 05.2023
- Developed strategic partnerships to expand client base and enhance service offerings.
- Coordinated cross-functional teams to execute business development initiatives effectively.
- Analyzed market trends to identify growth opportunities and inform decision-making processes.
- Managed CRM systems to track leads, sales activities, and client interactions efficiently.
- Collaborated with cross-functional teams to develop innovative strategies for business growth.
Sales Associate
TJX Companies
Bedford, NY
01.2012 - 03.2023
- Delivered exceptional customer service to enhance shopping experiences and drive sales.
- Maintained organized merchandise displays to optimize product visibility and accessibility.
- Assisted in inventory management processes, ensuring accurate stock levels and timely replenishment.
- Trained new associates on company policies, sales techniques, and operational procedures.
- Collaborated with team members to achieve sales goals and improve store performance.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Customer Service Representative
Eastern Accounts System
Danbury, CT
01.2020 - 08.2021
- Managed high-volume customer inquiries to ensure timely and effective resolutions.
- Trained new team members on customer service protocols and system navigation.
- Implemented process improvements that enhanced customer satisfaction rates.
- Analyzed customer feedback to identify trends and recommend actionable solutions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Bachelor of Science - History
Manhattanville University
Purchase, NY01-2019
Skills
- Strong work ethic
- Fluent bilingualism
- Courtroom etiquette
- Verbal communication
- Stress tolerance
- Cultural sensitivity
- Impartiality maintenance
- Detail orientation
Timeline
Court Interpreter
State of Connecticut, Judicial Branch
05.2023 - Current
Business Development Coordinator
The President's Club
08.2021 - 05.2023
Customer Service Representative
Eastern Accounts System
01.2020 - 08.2021
Sales Associate
TJX Companies
01.2012 - 03.2023
Bachelor of Science - History
Manhattanville University