Rochelle Cranston
Palm Bay
Summary
Operations-focused leader with experience in retail management, healthcare operations, compliance driven environments, and customer service excellence. Proven ability to supervise daily operations, train and develop staff, resolve customer concerns, maintain inventory and cash-handling accuracy, and uphold company policies and procedures. Recognized for strong organization, accountability, and communication skills in fast-paced settings. I am currently pursuing a Bachelor's degree in Organizational Management with a specialization in accounting and seeking to contribute to ALDI’s high performance, team-oriented culture.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Phlebotomist
Health First Hospital
Melbourne, FL
10.2025 - 01.2026
- Support daily operations in a high-volume environment requiring accuracy, efficiency, and strict adherence to policies and procedures
- Follow detailed operational guidelines while managing multiple priorities during peak hours
- Resolve patient concerns professionally, escalating issues appropriately to leadership when necessary
- Maintain clean, safe, and organized work areas in compliance with facility standards
- Collaborate with cross-functional teams to ensure timely service and operational effectiveness
- Communicate with nurses, physicians, and laboratory staff to resolve documentation questions, discrepancies, and urgent testing needs.
- Adhere to HIPAA regulations, safeguard sensitive patient information, and support internal audits and quality checks.
- Respond to patient complaints professionally and empathetically, escalating concerns when required by compliance protocols.
Drug Screen Coordinator Lead
Edge Information Management
Melbourne, FL
06.2023 - 10.2025
- Enforce regulatory standards including and organizational compliance guidelines for drug screening processes.
- Coordinated daily operational workflows while managing high volumes of time-sensitive tasks
- Tracked documentation accuracy, inventory-related materials, and procedural compliance to reduce errors and losses
- Communicated expectations clearly to clients and internal teams, ensuring consistent service delivery
- Identified process gaps and supported improvements that increased efficiency and accountability
- Maintained confidentiality and upheld company policies in a regulated environment
- Improve workflow efficiency by identifying gaps and supporting process updates that reduce compliance errors.
Salesforce Administrator (Internship)
DCPS Persist
Remote
01.2023 - 04.2023
- Audited sensitive student records for accuracy, resolved duplicates, and aligned data with program compliance requirements.
- Prepared regulated data reports according to contractual standards, ensuring accuracy and timely submission.
- Translated policy requirements into automated workflows that improved system reliability and reduced compliance deviations.
- Assisted leadership with workflow optimization and documentation management
Manager
Lux88 Boutique
Palm Bay, FL
08.2019 - 01.2023
- Managed all aspects of store operations, including inventory control, merchandising, cash handling, and customer service
- Supervised and trained staff, setting performance expectations and ensuring accountability
- Developed schedules to meet business needs while maintaining payroll awareness
- Resolved customer concerns and implemented solutions to enhance satisfaction and retention
- Maintained store cleanliness, visual standards, and accurate product signage
- Analyzed sales trends and inventory movement to support purchasing and merchandising decisions
Home Health Aide
Private Duty Home Healthcare
Palm Bay, FL
01.2015 - 01.2019
- Documented patient observations with accuracy to support compliance with care plans and regulatory standards.
- Protected patient confidentiality in accordance with HIPAA guidelines.
- Reported changes in health status to medical staff, contributing to patient safety and regulatory adherence.
- Provided personal care and assistance with daily living activities to enhance patient comfort and well-being.
Education
BAS - Organizational Management
Eastern Florida State College
Cocoa, FLAssociate of Arts - General Education
Eastern Florida State College
Melbourne12-2025
Skills
- Store Operations & Team Supervision
- Staff Training
- Customer Service & Issue Resolution
- Inventory Control & Loss Prevention
- Payroll Awareness & Scheduling Support
- Policy & Procedure Compliance
- Cash Handling & Transaction Accuracy
- Operational Reporting & Documentation
- Safety, Cleanliness & Store Standards
- Cross-Functional Communication
- QuickBooks
- Salesforce
- Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
- EPIC EMR
Certification
- Certified Professional Collector
- Breath Alcohol Technician
- Certified Salesforce Associate
Timeline
Phlebotomist
Health First Hospital
10.2025 - 01.2026
Drug Screen Coordinator Lead
Edge Information Management
06.2023 - 10.2025
Salesforce Administrator (Internship)
DCPS Persist
01.2023 - 04.2023
Manager
Lux88 Boutique
08.2019 - 01.2023
Home Health Aide
Private Duty Home Healthcare
01.2015 - 01.2019
BAS - Organizational Management
Eastern Florida State College
Associate of Arts - General Education
Eastern Florida State College