Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Rochelle Epp

Galloway,NJ

Summary

Dynamic Store Manager with a proven track record at Bath & Body Works, skilled in leading high-performance teams and delivering exceptional customer experiences. Passionate about talent development and retention, I drive business success through effective coaching and strategic execution, consistently achieving sales targets while fostering a culture of excellence.

Overview

15
15
years of professional experience

Work History

Store Manager

Bath & Body Works
09.2014 - Current
  • Currently leading a TAP DSL role for a $40m district.
  • Attract, hire, develop, inspire and retain top talent including the store leadership team and create a bench for district.
  • Teach, coach, and train to improve the success and selling potential of all associates
  • Effectively and fairly lead and drive high-performance of all associates.
  • Set and reinforce clear and concise expectations, performance, results and accountability with all associates
  • Build highly satisfied and loyal customer base through engagement, conversion and gathering customer phone and e-mail information
  • Meet payroll targets by ensuring appropriate sales floor coverage and maintaining a selling focus
  • Implement and sustain magazine direction to optimize business and bring the product story to life
  • Lead consistent focus on delivering emotionally engaging customer experiences
  • Implement company selling strategies
  • Partner with the members of the sales leadership team to support action plans that optimize results and ensure effective execution of operational activities
  • Maintain policies and procedures
  • Incorporate asset protection and safety messages into daily operations

Supervisor

Marshall Retail Group
06.2010 - 09.2014
  • Worked with and Oversaw 5 stores
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Oversaw daily operations of stores: upkeep, floorsets, opening and closing routines, and store security.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Created personalized experiences with customers leading to loyal customer base and growth in sales.
  • Train associates on daily operations and customer experience.

Education

General Studies

Atlantic Cape Community College
Mays Landing, NJ

Skills

  • Able to lead and develop teams to high performance
  • Consistent in achieving business results and drive success each year
  • Deliver elevated experiences to the customer with a genuine selling first focus
  • Passion for attracting, developing, and retaining talent

Accomplishments

2019 Q4- Won Selling Excellence Summit


Spring 2022- Won Best at Bath & Body Works

Timeline

Store Manager

Bath & Body Works
09.2014 - Current

Supervisor

Marshall Retail Group
06.2010 - 09.2014

General Studies

Atlantic Cape Community College

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Rochelle Epp