Rochelle Febres
Saint Cloud ,FL
Summary
Results-driven Senior Product Manager with extensive experience in product management, business analysis, and system implementation across the financial and banking sectors. Demonstrated ability to lead cross-functional teams, develop and execute product strategies, and deliver innovative financial solutions. Proven track record of optimizing business processes, improving system efficiency, and ensuring regulatory compliance. Skilled in collaborating with stakeholders, conducting market analysis, and implementing agile methodologies.
Overview
24
24
years of professional experience
Work History
Sr. Product Manager
nCino, Inc.
04.2022 - Current
- Define product vision, strategy, and execution for Consumer banking solutions
- Manage the full product lifecycle, ensuring alignment with market needs and business goals
- Oversee 3 scrum teams comprising 18 developers to drive agile development and product iteration
- Conduct market research and engage with customers to identify product opportunities
- Collaborate with development teams to design and implement cutting-edge financial technology solutions
- Ensure product adoption and success through user engagement and performance analysis
Implementation Consultant
nCino, Inc.
04.2020 - 04.2022
- Led installation and configuration of Wolters Kluwer Document Preparation integration for Lending products
- Conducted detailed business analysis to tailor implementation strategies based on client requirements
- Worked closely with development teams on mapping requirements and architectural modifications
- Validated loan and deposit origination documents to ensure accuracy during SIT and UAT phases
- Provided post-go-live support and troubleshooting to ensure smooth system transitions
Business Systems Analyst II
FIS
02.2020 - 04.2020
- Configured Originate Loan Origination platform based on client requirements
- Created Business Requirement and Solution Design documents detailing workflows and system specifications
- Translated client needs into functional specifications for system development and enhancements
- Developed test plans and user stories to maintain system integrity and ensure accuracy of changes
- Estimated work efforts and provided Statements of Work detailing configuration changes
Implementation Analyst
FISERV Solutions
01.2019 - 02.2020
- Developed data mapping requirements for migrating online banking data to Fiserv Premier Online Banking
- Analyzed deconversion files and prepared mapping specifications
- Coordinated with clients, project managers, and internal teams to report project status and risks
- Conducted QA testing, integrity checks, and database validation during migration processes
- Created database loading instructions for mock and live conversions
Business Analyst
Health Net Federal Services
03.2014 - 01.2017
- Designed and generated reports using Excel, Access, and Business Objects to meet government program requirements
- Conducted data quality reviews for reports submitted to the Office of the Secretary of Defense
- Led strategy, planning, and implementation of new government contract requirements
- Analyzed large datasets to produce executive reports on program utilization
- Conducted UAT and maintained process documentation
- Collaborated with data warehouse teams to map source and destination elements for reporting
Business Analyst
Popular Community Bank
06.2001 - 03.2014
- Configured FIS Loan Origination Platform to support new product development and regulatory updates
- Led implementation of new consumer loan products and automated underwriting processes
- Mapped loan document products, including TRID Disclosures and Adverse Action letters, to ensure compliance
- Conducted system performance analysis and testing to optimize loan origination efficiency
- Provided subject matter expertise in Consumer Lending, supporting multiple banking functions
Quality Assurance Specialist
Popular Community Bank
02.2006 - 02.2008
- Audited underwriting and collections processes to ensure compliance with banking regulations
- Reviewed regulatory disclosures for Home Equity products
- Performed quality reviews on loan applications and identified system inefficiencies
- Recommended system enhancements to improve processes and compliance adherence
A.C.A.P.S Help Desk Supervisor
Popular Community Bank
03.2003 - 03.2004
- Supervised Loan Help Desk representatives and managed daily call center operations
- Developed tracking processes for recurring system issues
- Created troubleshooting guidelines and administered security access for the loan origination platform
Education
Bachelor of Science - Business Administration - Finance
California State University
Sacramento05.2018
Skills
- Product Management & Strategy
- Agile & Scrum Methodologies
- Business Analysis & Process Improvement
- Loan Origination & Banking Systems
- Stakeholder Collaboration & Communication
- Data Analysis & Reporting
- System Implementation & Integration
- Software Development Lifecycle (SDLC)
- API Development & Integration
- Cross-functional collaboration
- Project management
- Product lifecycle management
Timeline
Sr. Product Manager
nCino, Inc.
04.2022 - Current
Implementation Consultant
nCino, Inc.
04.2020 - 04.2022
Business Systems Analyst II
FIS
02.2020 - 04.2020
Implementation Analyst
FISERV Solutions
01.2019 - 02.2020
Business Analyst
Health Net Federal Services
03.2014 - 01.2017
Quality Assurance Specialist
Popular Community Bank
02.2006 - 02.2008
A.C.A.P.S Help Desk Supervisor
Popular Community Bank
03.2003 - 03.2004
Business Analyst
Popular Community Bank
06.2001 - 03.2014
Bachelor of Science - Business Administration - Finance
California State University
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