Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Rochelle Gaona

Laredo,TX

Summary

To secure a customer service role in an organization where I can use my excellent communication and problem-solving skills to contribute to the growth of the company.

Overview

3
3
years of professional experience

Work History

Remote Sales Representative

Teleperformance
07.2023 - 02.2024
  • Making outbound calls to potential clients from provided lists or leads.
  • Introduced products/services and engage prospects in meaningful conversations.
  • Qualify leads based on predetermined criteria to determine potential interest and fit. Gather relevant information and record details accurately in our proprietary CRM system.
  • Delivered compelling and concise communication about our offerings, highlighting key benefits and features. Address prospects’ questions and concerns, providing accurate and up-to-date information.

Customer Service Representative

JK manufacture
Laredo, TX
07.2022 - 07.2023
  • Transfer data from paper formats into computer files or database systems using keyboards, data recorders or optical scanners
  • Type in data provided directly from customers
  • Create spreadsheets with large numbers of figures without mistakes
  • Verify data by comparing it to source documents
  • Update existing data
  • Retrieve data from the database or electronic files as requested
  • Perform regular backups to ensure data preservation
  • Sort and organize paperwork after entering data to ensure it is not lost

Customer Service Sales Representative

Serco of Texas
Laredo, Texas
01.2021 - 07.2022
  • Assists customers in navigating computer-based information sources such as America's Job Bank, Work in Texas, and My Texas Careers.
  • Assists customers with preparation of resumes and applications.
  • Explains to customer varieties of software programs available for their use.
  • Monitors computers and printers to insure they are in good working order. Performs limited troubleshooting of personal computers and submits request for in-depth maintenance when required.
  • Operates and monitors use of fax, copier and phone bank.
  • Obtains and maintains occupational and Labor market information.

Education

Some College (No Degree) - Business Administration

Laredo Community College
Laredo, TX

Skills

  • Customer Support
  • Telephone reception
  • Needs analysis
  • Technical Troubleshooting
  • Sales Reporting
  • Paperwork Processing
  • Report Writing
  • Defect tracking
  • Technical Analysis
  • Business Needs Analysis
  • Requirements Definition
  • Customer Engagement
  • Sales Presentations
  • Cold-calling
  • Door-to-door sales
  • Negotiation
  • Customer care
  • Customer Relationship Building

Languages

Spanish
Professional
English
Professional

Timeline

Remote Sales Representative

Teleperformance
07.2023 - 02.2024

Customer Service Representative

JK manufacture
07.2022 - 07.2023

Customer Service Sales Representative

Serco of Texas
01.2021 - 07.2022

Some College (No Degree) - Business Administration

Laredo Community College

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Rochelle Gaona