Summary
Overview
Work History
Education
Skills
References
Timeline
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Rochelle Gubany

Customer Service
San Antonio,TX

Summary

Admissions Coordinator at Vitas Healthcare with strong expertise in Medicare verification and relationship management. Streamlined processes and improved patient communication led to timely admissions. Proficient in data management and problem-solving, consistently exceeding performance expectations to enhance organizational success.

Overview

9
9
years of professional experience

Work History

Admissions Coordinator

Vitas Healthcare
San Antonio
07.2023 - Current
  • Handle incoming referrals from telephone, email, fax, and website inquiries, adapting processes to meet specific needs of each referral source.
  • Conduct routine follow-up on various lists of pending patient charts daily.
  • Streamline verification process for Medicare and Medicaid benefits
  • Contact patients and families to provide same day appointment options for timely admissions.
  • Captured accurate reports from Vitas Admissions nurses and recorded appointment results

Specialist I, Pump Sales

Tandem Diabetes Care
San Diego
07.2022 - 10.2024
  • Facilitated communication with leads, responded to inquiries, and placed sales calls to out-of-warranty pump customers and inactive customer pipeline to cultivate new business from remote geographic areas
  • Addresses direct and distributor patient inquiries along with requests from Territory Managers, Clinical Diabetes Sales Specialists, and Health Care Providers to discuss Tandem Diabetes Care products and services.
  • Optimizes responses to advanced customer inquiries, adeptly tackling patient barriers to therapy adoption with professional, ethical, and persuasive sales strategies to incite customer action.

Provider Relations Account Executive

Better Living Now
Hauppauge
04.2021 - 10.2022
  • Devise and establish sales plans for designated healthcare provider book of business, featuring clearly defined strategies that optimize revenue potential from current referral sources.
  • Administering all sales databases required for reporting sales activity and customer information.
  • Collaborate with territory sales manager to oversee territory and identify growth opportunities.
  • Building and maintaining relationships with new doctors' offices.

Inside Sales Representative

Dexcom Inc
San Diego
04.2019 - 04.2021
  • Oversaw management of new and reorder sales pipeline, actively contacting new leads and opportunities to promote and establish education on Dexcom system
  • Attaining monthly sales targets while fulfilling key performance metrics.
  • Collaborating with field sales representatives on execution of sales activities and follow-up with sales reps.
  • Handled calls and emails promptly, providing efficient communication support.
    Maintained detailed documentation of correspondence in company CRM for easy reference.
  • Provided customers with product information, pricing and availability.
  • Followed up on pending orders and inquiries in a timely manner.
  • Collaborated with other departments to ensure successful implementation of sales initiatives.

Reorder Sales Specialist

Dexcom Inc
San Diego
08.2018 - 04.2019
  • Oversee pipeline operations across three distinct territories.
  • Coordinating ordering process for existing patients residing in territories, guaranteeing on-time delivery of supplies
  • Confirming insurance and pursuing authorization requests from insurance companies.
  • Building and preserving collaborative relationships with multiple doctors’ offices, pharmacies, and diverse distributors.
  • Performed data entry into CRM system including account information and sales activity logs.
  • Gave top-notch service to everyone in order to provide ample sales opportunities.

Customer Service Representative

Dexcom Inc
San Diego
02.2016 - 08.2018
  • Manage inbound phone calls from patients seeking to place orders or inquire about order status.
  • Educate patients on product features and benefits based on personal experience as current Dexcom user
  • Conducting eligibility verification of patient benefits to maintain accurate information for supply orders.
  • Assist in generating precise requests for new Dexcom supplies, confirming accuracy of all information on patient account
  • Surpass monthly sales quota by exceeding expectations on every phone call to ensure patient needs are addressed.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Provided accurate information about products and services to customers.

Education

Bachelor of Science - Technology Management

DeVry University
Downers, IL
01.2016

Associate of Science - Healthcare Management

Carrington College California
Sacramento, CA
01.2013

High School Diploma -

Youth Opportunity Unlimited
San Diego
06-1999

Skills

  • Highly organized
  • Proactive self-starter
  • Effective verbal communication
  • Data entry
  • Leadership skills
  • Data management
  • Medicare verification
  • Appointment scheduling
  • Referral management
  • Relationship building
  • Customer communication
  • CRM management
  • Time management
  • Problem solving
  • Team collaboration
  • Conflict resolution

References

References available upon request.

Timeline

Admissions Coordinator

Vitas Healthcare
07.2023 - Current

Specialist I, Pump Sales

Tandem Diabetes Care
07.2022 - 10.2024

Provider Relations Account Executive

Better Living Now
04.2021 - 10.2022

Inside Sales Representative

Dexcom Inc
04.2019 - 04.2021

Reorder Sales Specialist

Dexcom Inc
08.2018 - 04.2019

Customer Service Representative

Dexcom Inc
02.2016 - 08.2018

Bachelor of Science - Technology Management

DeVry University

Associate of Science - Healthcare Management

Carrington College California

High School Diploma -

Youth Opportunity Unlimited

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