Rochelle Hogue
Sioux Falls,SD
Summary
Shift manager with 9+ years of experience in team leadership and customer service. Demonstrated ability to optimize operational efficiency and improve customer satisfaction. Skilled in conflict resolution and employee training, consistently achieving high performance metrics. Known for effective team management and problem-solving capabilities, with a strong focus on health and safety protocols.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Shift Manager/Key Holder
Taco Bell
Sioux Falls, South Dakota
03.2016 - 07.2025
- Supervised team during shifts to ensure efficient service and operations.
- Managed cash registers, ensuring accurate cash handling procedures.
- Trained new employees on customer service standards and operational guidelines.
- Scheduled staff shifts to maintain adequate coverage during peak hours.
- Monitored inventory levels and assisted with stock replenishment as needed.
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
- Enforced health and safety protocols, maintaining a clean working environment.
- Coordinated daily opening and closing procedures for restaurant operations.
Team Member
Wendy's
Sioux Falls, South Dakota
01.2013 - 01.2015
- Assisted customers with product inquiries and provided recommendations.
- Maintained cleanliness and organization of the store environment.
- Operated cash register and processed customer transactions accurately.
- Collaborated with team members to meet daily operational goals.
- Stocked shelves and ensured products were properly displayed.
- Handled inventory management tasks to support restocking efforts.
- Engaged with customers to enhance their shopping experience.
- Maintained a clean and organized work area throughout shift.
- Operated cash registers to process payments from customers.
- Worked hard to learn required tasks quickly to maximize performance.
- Greeted customers upon entering the store with friendly demeanor.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Collaborated with team members to maximize productivity and efficiency.
- Rotated through series of different stations based on team needs.
- Built and maintained working relationships with peers and upper management.
- Trained new team members using approved training materials and information.
- Looked for ways to go above and beyond job requirements.
Education
High School Diploma -
Montbello High school
Denver, CO05-2009
Skills
- Inventory management
- Cash handling
- Employee training
- Health and safety
- Operational procedures
- Customer service
- Conflict resolution
- Problem solving
- Performance monitoring
- Leadership skills
- Technical skills
- Employee motivation
- Effective leadership
- Policy enforcement
- Team management
- Store maintenance
- Store organization
- Drawer balancing
- Multitasking and prioritizing
- Professional demeanor
- Attention to detail
- Adaptable to changing demands
- Computer proficiency
- Cash handling and reconciliation
- Superior work ethic
- Handling complaints
- Goal setting and achievement
- Inventory and stocking
- Written communication
- Communication skills
Affiliations
- Activities I do are arts and crafts DIYs problem solving I like to play seek you logic games I'm a fast learner I like building things also pay attention to detail also into quantum thinking activities.
Certification
- SerSafe Certification 4/2025-4/2030
References
References available upon request.
Timeline
Shift Manager/Key Holder
Taco Bell
03.2016 - 07.2025
Team Member
Wendy's
01.2013 - 01.2015
High School Diploma -
Montbello High school