ROCHELLE HOOK
ORANGEBURG, SC,South Carolina
Overview
29
29
years of professional experience
Work History
Assistant Store Manager
Payless Shoe Source
Charleston, SC
08.2005 - 03.2022
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Rotated merchandise and displays to feature new products and promotions.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Medication Technician/Caretaker
Orangeburg County Disabilities And Special Needs Board
Orangeburg, SC
03.2017 - 02.2022
- Unpacked, sorted, counted and labeled all incoming medications to keep optimum inventory levels.
- Reviewed patient progress to document effects of any prescribed medication.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Explained treatment procedures, medications and diets to inform patient and patient's family of care and progress.
- Interacted with patients and monitored vital signs during time of admission to report details to registered nurse.
- Administered psychotropic medications and anxiety education to patients to provide mental health care.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
Server
House Of Pizza, Sims Street
Orangeburg, SC
04.2002 - 08.2004
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Increased sales significantly by upselling higher-end products to customers.
Server
Shoney's Restaurant
Orangeburg, SC
12.1995 - 03.2001
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Education
Bachelor of Science - Criminal Justice
Strayer University
Washington, DC09.2023
High School Diploma -
Edisto High School
Cordova, SC06.1993
Timeline
Medication Technician/Caretaker
Orangeburg County Disabilities And Special Needs Board
03.2017 - 02.2022
Assistant Store Manager
Payless Shoe Source
08.2005 - 03.2022
Server
House Of Pizza, Sims Street
04.2002 - 08.2004
Server
Shoney's Restaurant
12.1995 - 03.2001
Bachelor of Science - Criminal Justice
Strayer University
High School Diploma -
Edisto High School