Rochelle Jarrett
Lady Lake,FL
Summary
Accomplished Shift Manager at Wendys Restaurant, adept in cash handling and decision-making, showcasing a strong customer service focus. Successfully trained and mentored employees, enhancing team performance and efficiency. Demonstrated exceptional problem-solving abilities, contributing to a positive and productive work environment.
Overview
16
16
years of professional experience
Work History
Shift Manager
Wendys Restaurant
Lady Lake, FL
02.2024 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Secretary
Black Ink Notary
Apopka, FL
01.2021 - 09.2023
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Assistant Manager
McKnight’s Souls Food
Orlando Fl
06.2012 - 04.2014
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Environmental Services Housekeeper
Annie’s Cleaning Service
Orlando Fl
01.2010 - 02.2011
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
Receptionist
Dr. Dorsey Dental
Orlando Fl
10.2008 - 02.2010
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Education
Medical Assistant - Medical Technology
Florida Career College
Orlando, FL05.2020
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
Timeline
Shift Manager
Wendys Restaurant
02.2024 - Current
Secretary
Black Ink Notary
01.2021 - 09.2023
Assistant Manager
McKnight’s Souls Food
06.2012 - 04.2014
Environmental Services Housekeeper
Annie’s Cleaning Service
01.2010 - 02.2011
Receptionist
Dr. Dorsey Dental
10.2008 - 02.2010
Medical Assistant - Medical Technology
Florida Career College