Rochelle Jones
Copiague
Summary
Experienced medical receptionist with 10 years in fast-paced healthcare environments, providing front-desk support, patient scheduling, and accurate insurance verification. Skilled in EMR systems, multi-line phone management, and maintaining HIPAA compliance while delivering compassionate patient service. Known for reliability, organization, and supporting smooth clinic operations.
Overview
10
10
years of professional experience
Work History
City Carrier Technician
USPS (United States Postal Service)
Lindenhurst, NY
07.2023 - Current
- Delivered mail and package across five designated routes, optimizing delivery efficiency.
- Performed meticulous sorting of mail to enhance delivery precision and reliability.
- Conducted thorough vehicle inspections and adhered to safety protocols while operating postal vehicles.
- Secured required signatures to expedite transaction processes. Enhanced customer satisfaction through proactive service and support.
Administrative Support Assistant
Northwell Health
Bay Shore, NY
12.2021 - 07.2023
- Welcomed patients upon arrival to ensure a positive first impression.
- Facilitated effective communication by addressing patient calls and emails promptly and professionally.
- Managed guest arrivals and check-in procedures to ensure smooth operations.
- Reviewed client information and determined insurance eligibility to ensure compliance with policy requirements.
Senior Direct Support Professional
Catholic Charities
Amityville, NY
09.2018 - 09.2021
- Guided clients in mastering daily living skills to improve overall quality of life.
- Executed patient handling procedures, including lifting, transferring, and positioning, to ensure safety and comfort during care.
- Executed medication distribution processes according to regulatory guidelines and institutional protocols.
- Guided residents through personal hygiene practices, ensuring comfort and respect during assistance.
Direct Support Professional
DDI Inc
Deer Park, NY
12.2017 - 11.2019
- Facilitated personalized care plans to enhance patient well-being and satisfaction.
- Assessed and addressed personal care requirements to ensure optimal hygiene and safety for clients.
- Monitored and documented medication administration processes to maintain adherence to healthcare standards.
- Achieved successful execution of recreational events through effective transportation coordination. Drove engagement by implementing innovative recreational activities.
Medical Assistant
Dr. Sheena Apun Pediatrics
Babylon, NY
01.2016 - 06.2016
- Collected and organized patient data to ensure accurate medical records and support effective treatment planning.
- Oversaw vaccine management processes to ensure efficient distribution and administration.
- Executed vaccination procedures and maintained comprehensive records to ensure compliance and accuracy.
- Conducted thorough cleaning and sanitization of exam rooms to uphold health regulations and enhance patient experience.
Education
Certified Phlebotomy Technician - Phlebotomy
Long Island School For Healthcare Careers
Deer Park, NY, US01.2021
Certificate of completion - Medical Assistant
Branford Hall Career Institute
Amityville, NY, US01.2016
Skills
- Proficient in medical terminology
- Effective customer communication
- Compassionate caregiving
- Mental health support
- Professionalism and ethics
- Highly organized
Timeline
City Carrier Technician
USPS (United States Postal Service)
07.2023 - Current
Administrative Support Assistant
Northwell Health
12.2021 - 07.2023
Senior Direct Support Professional
Catholic Charities
09.2018 - 09.2021
Direct Support Professional
DDI Inc
12.2017 - 11.2019
Medical Assistant
Dr. Sheena Apun Pediatrics
01.2016 - 06.2016
Certified Phlebotomy Technician - Phlebotomy
Long Island School For Healthcare Careers
Certificate of completion - Medical Assistant
Branford Hall Career Institute