Yancy Tellez
Queens,NY
Summary
Searching fo an opportunity in a team-oriented organization that can promote my professional service aptitude. In addition, the opportunity for professional & personal growth: as well as advancement opportunities.
Overview
11
11
years of professional experience
Work History
City Carrier Technician
USPS Postal Service
Queens, NY
10.2021 - Current
- Providing a critical service to our community by ensuring package and mail delivery.
- Maintain good relations with customers and have a general familiarity with postal laws and regulations.
- Sort, lift, and push moderate to heavy loads.
- Delivered mail to residential and business customers in a timely manner, within designated time frames.
- Verified accuracy of addresses on packages and letters before delivery.
- Work indoors and outdoors in all weather conditions: rain, snow, cold, and heat.
General Construction
Gonzalez Construction Corp
Queens, NY
02.2021 - 09.2021
- Heavy lifting, carrying, and hoisting of construction equipment and material up and downstairs.
- Supported scaffolding platforms, ladders, and lifts.
- Drywall installation, painting, and cleaning.
- Promoted and maintained a safe working environment with compliance to New York State OSHA guidelines.
- Reviewed plans for new construction projects to ensure compliance with local and state environmental regulations.
Passenger Service Agent
Delta Global Service: INTERJET
Jamaica, NY
02.2016 - 03.2020
- Operated reservations & flight transactions with appropriate documentation enforcing airline policies
- Provided assistance in rescheduling passengers affected by flight interruptions or cancellations
- Assisted in escorting a 'Selectee, V.I.P., and Unaccompanied Minors' with proper safety and security standards.
- Assisted in accommodating passengers with disabilities
- Managed baggage handling efficiently
- Engaged in announcing flights ready for departure as well as boarding passengers to their appropriate destinations.
- Direct passengers through Immigration, Customs, Secondary & Quarantine, with procedures required by the Department of Homeland Security
Ramp Operations Agent
SWISSPORT: ALITALIA
Jamaica, NY
10.2015 - 07.2016
- Operated daily, loading, unloading, sorting freight, mail, and baggage in accordance with safety policy procedures, while also achieving on-time departures and arrivals.
- Supervised the servicing of aircraft lavatories, aircraft cleaning, deicing, and other duties as delegated.
- Coordinated lifts, loads/unloads, sorts, and transfers of passenger baggage, airmail, freight, and company material in and out of aircraft bins, belt loader, or baggage carts with safety policy procedures and station policies within specific time constraints.
- Promoted and maintained a safe work environment on the ramp at all times, complying with safety procedures and station policies.
- Ensured correct loading and unloading of passenger bags, verifying correct flight information.
- Communicated with operations, flight crew personnel, and other ground personnel concerning arrival/departure information in a professional coordinated manner.
Passenger Service Agent
SWISSPORT: ALITALIA
Jamaica, N.Y
03.2014 - 09.2015
- Operated reservations and flight transactions with the appropriate documentation.
- Assisted in rescheduling passengers affected by flight interruptions or cancellations.
- Engaged in escorting a 'Selectee', a V.I.P., and Unaccompanied Minors with proper safety and security standards.
- Assisted in accommodating passengers with disabilities.
- Managed baggage handling efficiently.
- Engaged in announcing flights ready for departure, as well as boarding passengers to their appropriate destinations.
- Direct passengers through Immigration, Customs, Secondary, and Quarantine, with procedures required by the Department of Homeland Security.
Education
Associates Degree in Business Administration -
QUEENSBOROUGH COMMUNITY COLLEGE
Bayside, NY05.2013
Advanced Regents Diploma -
WILLIAM CULLEN BRYANT H.S
Woodside, NY07.2007
Skills
- Office Management
- Teambuilding & Supervision
- Great Communication
- Intrapersonal & Interpersonal
- Staff Development & Training
- Report & Document Preparation
- Email Correspondent
- Proficient in PC's, Mac, Microsoft Office, Word Processor, Power Point, Excel
- Records Management
- Meeting & Event Planning
- Inventory Management
- Online Research
- Bilingual : English & Spanish
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Italian
Limited
Timeline
City Carrier Technician
USPS Postal Service
10.2021 - Current
General Construction
Gonzalez Construction Corp
02.2021 - 09.2021
Passenger Service Agent
Delta Global Service: INTERJET
02.2016 - 03.2020
Ramp Operations Agent
SWISSPORT: ALITALIA
10.2015 - 07.2016
Passenger Service Agent
SWISSPORT: ALITALIA
03.2014 - 09.2015
Associates Degree in Business Administration -
QUEENSBOROUGH COMMUNITY COLLEGE
Advanced Regents Diploma -
WILLIAM CULLEN BRYANT H.S
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