Rochelle King
Aurora,CO
Summary
Results-driven Operations and Claims Leader with 17 years of experience advancing from administrative roles to senior management. Expertise in leading large multi-site teams, optimizing workflows, and implementing collections strategies. Proven skills in negotiation and process improvement, contributing to enhanced operational efficiency and significant financial outcomes.
Overview
17
17
years of professional experience
Work History
Claims Manager
Project Resources Group (PRG)
Denver
01.2019 - 03.2026
- Managed end-to-end claims recovery and collections strategy, achieving high-value revenue results
- Led team to achieve peak monthly recovery of $11.4 million
- Negotiated complex settlements, including bulk agreements exceeding $1M
- Oversaw high-volume recovery pipelines, ensuring timely resolution and maximizing collection rates
- Directed operations across three locations, leading 45-60 employees including 5 direct-report supervisors
- Designed and implemented workflow improvements that increased efficiency, consistency, and scalability
- Developed and enhanced training programs, improving onboarding and overall team performance
- Established and tracked KPIs to monitor productivity and identify performance gaps for continuous improvement
- Acted as primary client liaison, managing relationships and resolving escalated issues
- Managed relationships with utility locate companies and external stakeholders to support claim resolution
- Implemented incentive programs that enhanced employee engagement and retention
Claims Specialist Lead
Project Resources Group (PRG)
Denver
10.2016 - 12.2018
- Guided Claims Specialists in negotiation strategies and complex claim resolution
- Managed escalations and high-balance claims using advanced settlement techniques.
- Established leadership role to enhance operational growth and enable team scalability
- Assisted with workflow coordination and performance improvement initiatives
Claims Specialist
Project Resources Group (PRG)
Denver
12.2009 - 09.2016
- Managed full lifecycle of claims recovery, negotiating settlements to optimize recovery outcomes with businesses, municipalities, and insurance providers
- Handled high-volume caseload, achieving timely resolutions and strong recovery performance
- Applied regulatory knowledge (811 laws, NESC, CGA guidelines) to support liability and recovery efforts
- Cultivated relationships with external stakeholders to expedite dispute resolution and enhance payment recovery
- Maintained detailed documentation and utilized internal systems to track and manage claims
Claims Assistant
Project Resources Group (PRG)
Denver
10.2008 - 11.2009
- Reviewed and processed incoming claims to ensure accuracy and completeness, facilitating timely resolution
- Prepared claim documentation and support packages to support recovery efforts
- Maintained organized records and ensured data integrity in internal systems, enhancing accessibility for claims review
- Supported workflow efficiency through detailed data entry and process adherence
Education
High School Diploma -
Gateway High School
Aurora, CO 01-2004
Skills
- Program management
- Recovery strategies
- Revenue recovery and loss mitigation
- KPI tracking and performance analysis
- Settlement negotiation
- Risk management
- Performance tracking
- Operations and program management
- Training development
- Revenue recovery
Timeline
Claims Manager
Project Resources Group (PRG)
01.2019 - 03.2026
Claims Specialist Lead
Project Resources Group (PRG)
10.2016 - 12.2018
Claims Specialist
Project Resources Group (PRG)
12.2009 - 09.2016
Claims Assistant
Project Resources Group (PRG)
10.2008 - 11.2009
High School Diploma -
Gateway High School