Rochelle MILLER
Jonesboro,GA
Summary
Results-oriented Customer Service professional commended for exceptional customer satisfaction ratings, speedy resolutions and consistent availability. Strategic and persuasive with 5 years of experience working in customer-facing environments. Accustomed to using tactful communication and active listening to creatively solve problems achieve positive outcomes.
Overview
2
2
years of professional experience
Work History
Sr. Customer Service Representative
Alclear LLC
Atlanta, GA
05.2023 - Current
- Developed and implemented customer service policies and procedures.
- Provided technical support to customers via phone, email, and chat.
- Resolved escalated customer complaints in a timely manner.
- Ensured compliance with applicable laws and regulations related to customer service.
- Assisted in developing strategies to improve the overall customer experience.
- Maintained accurate records of all customer interactions in CRM system.
Customer Service Specialist
Agero
Atlanta, GA
03.2022 - 05.2023
- Answered incoming customer inquiries regarding product and service information.
- Provided assistance to customers in navigating website, placing orders, and resolving complaints.
- Assisted customers with account maintenance such as resetting passwords and updating contact information.
- Performed data entry of customer orders into the company's order management system.
- Generated reports on customer feedback, trends, and other metrics for management review.
Education
Bachelor of Science - Journalism, Broadcast
SUNY College At Plattsburgh
Plattsburgh, NY12-2015
Skills
- Database Research
- Membership renewals
- Escalation management
- Call Control
- Documentation Review
- Conflict Management
- Account Management
- Service Recommendations
- SOP Writing
- Cross-Functional Collaboration
- Database Maintenance
- Process Optimization
Timeline
Sr. Customer Service Representative
Alclear LLC
05.2023 - Current
Customer Service Specialist
Agero
03.2022 - 05.2023
Bachelor of Science - Journalism, Broadcast
SUNY College At Plattsburgh
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