Rochelle Miller
1018 Upshur ST N.E Washington ,DC
Summary
Strategic operations and financial management professional with over 12 years of leadership experience overseeing financial reporting, business operations, customer service processes and administrative systems. Proven ability to manage staff, implement operational strategy and optimize business processes that improve efficiency. Experienced in financial planning, contract administration, reporting analytics and cross-department collaboration to support complex organizational operations.
Skilled in supervising teams, improving operational workflows and implementing technology solutions that enhance data management, reporting, and organizational performance.
Overview
15
15
years of professional experience
Work History
Operation Manager
New America LLC-Education & Work Cluster
Washington , DC
02.2024 - Current
- Manage and track $3M+ in contracts and subgrants, ensuring compliance with financial reporting standards and internal approval processes.
- Partner with finance leadership to support financial planning, reporting, and operational budgeting.
- Implement operational improvements that reduced contract processing time by 66% and improved vendor payment timelines by 53%.
- Maintain operational databases, financial records, and reporting documentation to support program administration.
- Prepare monthly financial reports, budget forecasts, and operational status updates for leadership.
- Coordinate cross-functional workflows with finance, HR, and program teams to ensure efficient operational support.
- Manage administrative systems including Google Drive resources, research databases and internal operational documentation.
- Support grant lifecycle management including budget development, reporting and financial reconciliation.
Operations Manager
House of AVAD Events
Washington , DC
03.2022 - 01.2024
- Manage operational planning, staffing, and vendor coordination to support business operations and client services.
- Oversee financial management including budgeting, invoicing, contract negotiation and payment tracking.
- Implement process improvements that increased operational efficiency and service delivery quality.
- Coordinate with vendors, clients, and internal staff to resolve operational and financial issues.
- Develop operational procedures to standardize service delivery and improve workflow efficiency.
General Manager
The VOID
Tysons Corner, VA
05.2019 - 12.2020
- Directed full operational and financial management for a technology-based entertainment venue generating over $770K in revenue within six months of launch.
- Oversaw financial reporting, payroll administration and revenue management.
- Supervised operational staff and managed workforce scheduling and performance evaluations.
- Served as a primary point of contact for guests, addressing and resolving complex service concerns while delivering a high-quality customer experience.
- Produced operational performance reports to track key business metrics and operational efficiency.
- Coordinated cross-department communication between finance, HR, and operations teams.
Operations Manager
ARETECHOUSE
Washington , DC
08.2018 - 04.2019
- Managed operational administration and personnel leadership supporting a high-traffic cultural venue.
- Directed daily operations including staff supervision, scheduling, and administrative coordination.
- Developed training programs and operational documentation to support employee performance and organizational consistency.
- Reduced employee turnover by 15% through staff development and leadership initiatives.
- Produced operational performance reports and monitored productivity metrics.
Operations Manager
Madame Tussauds
Washington , DC
09.2014 - 07.2018
- Oversaw operational and financial management for a high-volume tourism and entertainment location.
- Managed operational budgets, financial reporting, and performance monitoring.
- Supervised recruitment, training, and performance management for operational staff.
- Implemented operational procedures and financial controls to improve cost efficiency and accountability.
- Produced daily operational and financial reports to support leadership decision-making.
Store Manager
Abercrombie & Fitch
Bethesda, MD
09.2011 - 09.2014
- Managed daily store operations including staff leadership, financial reporting, and customer service operations.
- Supervised hiring, onboarding, and workforce development initiatives.
- Implemented training and performance management systems to improve operational productivity.
Education
Bachelor of Science - Biology
Virginia State University
Petersburg, VA12-2010
Skills
- Operations & Business Process Management
- Financial Reporting & Budget Planning
- Customer Service Operations & Issue Resolution
- Staff Leadership, Training & Supervision
- Strategic Planning & Operational Implementation
- Data Analysis & Performance Reporting
- Contract & Grant Administration
- Business Systems & Database Management
- Process Improvement & SOP Development
- Stakeholder & Cross-Department Coordination
Systems and Technology
- Microsoft Excel (Advanced)
- PowerPoint, Word, Outlook
- Microsoft Teams
- SharePoint Administration
- Financial Reporting Systems
- Data Reporting & Dashboard Development
- Project Management Tools
- Concur Expense Management
- Business Process Documentation
Timeline
Operation Manager
New America LLC-Education & Work Cluster
02.2024 - Current
Operations Manager
House of AVAD Events
03.2022 - 01.2024
General Manager
The VOID
05.2019 - 12.2020
Operations Manager
ARETECHOUSE
08.2018 - 04.2019
Operations Manager
Madame Tussauds
09.2014 - 07.2018
Store Manager
Abercrombie & Fitch
09.2011 - 09.2014
Bachelor of Science - Biology
Virginia State University