Rochelle Myers
Wellsburg,WV
Summary
Proven leader at Mondi Bags USA, adept in CRM software/Lighthouse/SAP and Microsoft Office, significantly improved vendor relations and streamlined supply chain processes. Expert in fostering team collaboration and enhancing customer satisfaction, leading to increased retention rates. Skilled in demonstrating exceptional supplier relationship management and strategic planning abilities.
Overview
12
12
years of professional experience
Work History
Sales & Supply Chain Manager
Mondi Bags USA
04.2024 - Current
- Developed strong vendor relationships to ensure timely delivery of materials and maintain high-quality standards.
- Oversaw demand planning, purchasing, and logistics.
- Collaborated with sales and production teams to develop planning processes, improving overall business performance.
- Actively listened to customers, handled concerns quickly and escalated major issues as needed
- Collaborated with customers to identify their needs and customize a product that will fit within our manufacturing capabilities
Northeast Sales Executive
Mondi Bags USA
05.2018 - 04.2024
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
- Directed sales support staff in administrative tasks to help sales reps close deals.
Customer Service Manager
Mondi Bags USA
05.2012 - 04.2018
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Managed customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Kept accurate records to document customer service actions and discussions.
- Developed and maintained strong relationships with key clients, resulting in increased retention rates.
Education
Bachelor of Science - Sports Management & Marketing
Marshall University
Huntington, WV05.2010
Skills
- CRM software/Lighthouse/SAP
- Microsoft Office
- Inventory analysis
- Relationship Building
Timeline
Sales & Supply Chain Manager
Mondi Bags USA
04.2024 - Current
Northeast Sales Executive
Mondi Bags USA
05.2018 - 04.2024
Customer Service Manager
Mondi Bags USA
05.2012 - 04.2018
Bachelor of Science - Sports Management & Marketing
Marshall University