Rochelle Patton
Beaumont
Summary
Dynamic team leader with a proven track record at Walmart, excelling in performance improvement and team motivation. Skilled in problem-solving and goal setting, I enhanced customer satisfaction ratings and streamlined workflows, fostering a collaborative environment that empowered team members to achieve their best. Committed to driving results and continuous improvement.
Overview
17
17
years of professional experience
Work History
Team Leader Overnight
Walmart
01.2019 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Assisted in recruitment to build team of top performers.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Oversaw quality control measures, maintaining high standards for all project outputs.
- Facilitated culture of continuous improvement, encouraging feedback and innovative solutions from all team members.
- Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
- Motivated team members to surpass their targets, recognizing and rewarding their achievements.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Assistant Manager
Dollar Tree
09.2017 - 01.2019
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Increased sales through effective merchandising strategies and targeted promotions.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Negotiated with suppliers to secure better pricing, reducing operational costs.
Towel Folder
Acmeware
06.2016 - 03.2017
- Organized digital archives for easy browsing, enabling stakeholders to quickly retrieve historical records when needed.
- Created detailed folder inventories for improved tracking of physical storage locations and accurate record-keeping purposes.
- Streamlined folder organization by implementing a color-coded filing system.
- Trained new employees on folder management best practices, improving overall departmental efficiency.
- Supported seamless departmental workflow by promptly responding to requests for file retrieval or updates.
- Managed off-site storage facilities for archived documents, ensuring proper preservation conditions were maintained at all times.
- Performed routine quality checks on the folder system''s organization and accuracy, making necessary adjustments to maintain a high level of efficiency and effectiveness.
- Moved completed products from machines and onto conveyors, transferring to next work area for additional processing.
Mail Carrier
USPS
06.2014 - 06.2016
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Kept mail delivery records to track delivered and undelivered items and identify delivery issues.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Collected outgoing mail from homes and businesses along routes for customer convenience and initiated delivery to intended recipients.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Monitored weather conditions regularly to adjust delivery routes accordingly.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
Security Officer
Patriot Security EOC
06.2012 - 06.2015
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Reported suspicious activities and persons to law enforcement.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Created a culture of safety awareness among employees through regular presentations and communication on security issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Sales Associate/Backroom Associate
Marshalls & HomeGoods
06.2009 - 06.2013
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Answered customer questions about sizing, accessories, and merchandise care.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
- Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
- Managed inventory to ensure product availability, contributing to uptick in sales.
Education
High School Diploma -
Westfield High School
Houston05-1996
Skills
- Problem-solving
- Team supervision
- Team motivation
- Team building
- Work Planning and Prioritization
- Teamwork and collaboration
- Client service
- Performance improvement
- Goal setting
- Documentation and reporting
Timeline
Team Leader Overnight
Walmart
01.2019 - Current
Assistant Manager
Dollar Tree
09.2017 - 01.2019
Towel Folder
Acmeware
06.2016 - 03.2017
Mail Carrier
USPS
06.2014 - 06.2016
Security Officer
Patriot Security EOC
06.2012 - 06.2015
Sales Associate/Backroom Associate
Marshalls & HomeGoods
06.2009 - 06.2013
High School Diploma -
Westfield High School