Rochelle Pike
Cheyenne
Summary
Dynamic retail management professional with a track record of achieving operational goals through stringent food safety compliance and efficient vendor invoicing processes. Proven ability to lead teams in delivering superior guest service while managing inventory and cash control effectively. Dedicated to enhancing customer satisfaction and operational efficiency.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Deli General Manager
Pilot Flying J
West Monroe
10.2016 - Current
- Led team to provide high-quality guest service during peak hours.
- Verified compliance with all food safety requirements to meet daily operational goals.
- Conducted weekly inventory counts to maintain stock accuracy and reduce inventory loss.
- Refreshed merchandise to uphold optimal inventory levels and increase product availability
- Executed customer transactions efficiently as cashier while guaranteeing precise cash handling.
- Maintained cash control procedures to ensure accurate cash handling and support financial integrity.
- Executed invoicing processes to ensure timely vendor payments and accurate financial records.
- Completed end of day paperwork to reconcile sales and support smooth shift transitions
- Managed employee recruitment and created weekly schedules to meet staffing needs.
Medical Transcriptionist
Clear Sailing Medical Transcription
Redlands
01.1998 - 10.2022
- Transcribed doctors' notes after office visits into detailed reports for attorneys, insurance companies, and Workers Compensation Board, ensuring accuracy and compliance
- Reviewed medical records to support case preparation and ensure thorough documentation
- Conducted pre-visit phone calls to new patients to gather detailed medical and injury history, enhancing data quality
- Prepared Requests for Authorization to expedite patient care and streamline insurance processing
Intake Specialist
Cedar House Life Change Center
Bloomington
10.2000 - 01.2012
- Conducted intake interviews with all new clients to gather essential background information
- Coordinated admissions process with individuals, parole offices, and courts to enhance access to rehabilitation services
- Verified insurance and payment options to ensure eligibility and streamline client onboarding
- Monitored client activity and documented relevant notes to inform and support treatment plans
- Administered medications while ensuring compliance with safety protocols
Education
Bachelor's - Human Services
University of Phoenix-Southern California Campus
San Bernardino, CASkills
- Food Service
- Food Safety Management
- Inventory Management
- Operational Management
- Health Standards Compliance
- Food Industry Regulations
- Customer Service
- Customer Engagement
- Team Leadership
- Staff Recruitment
- Staff Training
- Team Coordination
- Inventory Control
- Cash management
- Order Processing
- Invoicing
- Microsoft Office
- Microsoft Powerpoint
- Computer knowledge
- Computer literacy
- Multi-line phone systems
- Telephone communication
- Detail orientation
- Supplier Negotiation
- Organization
- Office Management
- Workers' Compensation
- Case Management
- Social Work
- Customer Experience
- Communication skills
Certification
- Food Handler Certification
- February 2025 to February 2030
- ServSafe Food Protection Manager Certification and ServSafe registered proctor
Timeline
Deli General Manager
Pilot Flying J
10.2016 - Current
Intake Specialist
Cedar House Life Change Center
10.2000 - 01.2012
Medical Transcriptionist
Clear Sailing Medical Transcription
01.1998 - 10.2022
Bachelor's - Human Services
University of Phoenix-Southern California Campus