Cristian Martin
El Paso ,TX
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Deli General Manager
Pilot Travel Centers
04.2022 - 11.2024
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Managed budget implementations, employee evaluations, and contract details.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Reported issues to higher management with great detail.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Heavy Equipment Operator/General Foreman
BRM
02.2019 - 10.2021
- Moved equipment between job locations using truck and trailer.
- Operated machining equipment safely with team of operators.
- Completed diligent equipment inspections, repairs, and maintenance actions to prolong life of each piece of machinery.
- Operated range of heavy equipment on regular basis with advanced skill.
- Kept machinery in proper working order by repairing and replacing malfunctioning parts.
- Trained in diverse pieces of equipment and useful attachments to handle team needs.
- Met project demands consistently through careful and consistent operation of heavy equipment.
- Performed preventive maintenance to prolong life of equipment.
- Read blueprints and understood technical drawings.
- Adjusted soil levels and grade land for construction projects.
- Operated heavy equipment to move large quantities of dirt and debris.
- Worked alongside team to accomplish work goals according to schedule.
- Delivered project updates to superintendent and detailed issues that could halt work progress.
Go Kart Mechanic
K1 Speed
11.2017 - 11.2018
- Inspected and tested equipment to locate worn and damaged parts.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Completed full inspections to check for leaks, damage, or other issues of concern.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Repaired and replaced worn and damaged components.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
Telephone Interviewer
Nielsen Company
12.2015 - 11.2017
- Followed call center protocols when notifying participants of call purpose and use of information.
- Gathered data and insights from participants during telephone interviews.
- Documented records of call information.
- Administered phone interviews to survey participants.
- Delivered information from script regarding surveys for on-demand phone project assignment.
- Strengthened communication skills through regular interactions with others.
Education
High School Diploma -
Valle Verde Early College High School
El Paso, TX06-2015
Associate of Arts -
El Paso Community College
El Paso, TX05-2015
Skills
- Service Quality Improvement
- P&L Management
- Schedule Management
- Top talent recruiting, hiring, and retention
- Staff Management
- Staff training/development/Coaching
- Leadership and team building
- Operations Management
Certification
Food Protection Manager Certification
Languages
Spanish
Native or Bilingual
Timeline
Deli General Manager
Pilot Travel Centers
04.2022 - 11.2024
Heavy Equipment Operator/General Foreman
BRM
02.2019 - 10.2021
Go Kart Mechanic
K1 Speed
11.2017 - 11.2018
Telephone Interviewer
Nielsen Company
12.2015 - 11.2017
Food Protection Manager Certification
High School Diploma -
Valle Verde Early College High School
Associate of Arts -
El Paso Community College
Similar Profiles
Jessica SeraphinJessica Seraphin
Team Member at Pilot Travel CentersTeam Member at Pilot Travel Centers
Mckinnah Sparks RNMckinnah Sparks RN
Coffee Barista at Pilot Travel Centers (Dunkin Donuts)Coffee Barista at Pilot Travel Centers (Dunkin Donuts)
Sommer CottenSommer Cotten
General Manager at Pilot Travel CentersGeneral Manager at Pilot Travel Centers