Rochelle Rochester
Towson,MD
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Fingerprint Technician
Absolute Investigative Services
11.2023 - Current
- Achieved consistent customer satisfaction with professional demeanor while taking fingerprints for various purposes such as employment screening or licensing applications.
- Improved workflow efficiency with regular maintenance and calibration of fingerprint equipment.
- Optimized record-keeping processes by updating electronic files with accurate classification details promptly.
Bowling Lead + Party Coordinator
Round 1 Bowling & Amusement
10.2022 - 11.2023
- Ensured timely setup and breakdown of events through effective coordination with staff members, vendors, and venue personnel.
- Trained and supervised event staff to complete tasks on time.
- Reviewed event bills to confirm accuracy and approve the payment.
- Increased customer satisfaction by promptly addressing concerns and providing creative solutions for various event needs.
- Performed event coordination for larger parties and gatherings.
- Assisted guests with transactions for rides and attractions to facilitate fun and exciting experiences.
- Scheduling 20 or more parties monthly, ranging from 6-100 people.
Front of House Manager
Chick-fil-A
12.2019 - 06.2023
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Trained new hires on company policies, procedure, s as well as proper food handling techniques which resulted in reduced turnover rates.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Education
Bachelor of Science - Forensics
Purdue Global University
West Lafayette, IN01.2027
Bachelor of Science - Biology
Loyola University Maryland
Baltimore, MD05.2026
High School Diploma -
Laurel High School
Laurel, MD05.2022
Skills
- Live Scan Technology
- Document Preparation
- Food Safety Compliance
- Customer Service
- Money Handling
- Team Leadership
- Training employees
- Equipment Inspection
- Facility Maintenance
Timeline
Fingerprint Technician
Absolute Investigative Services
11.2023 - Current
Bowling Lead + Party Coordinator
Round 1 Bowling & Amusement
10.2022 - 11.2023
Front of House Manager
Chick-fil-A
12.2019 - 06.2023
Bachelor of Science - Forensics
Purdue Global University
Bachelor of Science - Biology
Loyola University Maryland
High School Diploma -
Laurel High School
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