Rochelle Royal
PCA CFSS support
Minneapolis,MN
Summary
Detail-oriented and dependable team member with a strong background in customer service and inventory management. Recognized for effective communication skills and the ability to build lasting relationships, ready to support organizational goals.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Dollar General Store
Mobile Alabama
06.2022 - 11.2022
- Assisted customers with inquiries and provided product information to enhance shopping experience.
- Processed transactions efficiently using POS systems, ensuring accuracy during checkout.
- Maintained store appearance by organizing merchandise and restocking shelves promptly.
- Resolved customer complaints effectively, promoting positive relationships and repeat business.
- Collaborated with team members to achieve daily sales goals and improve service delivery.
- Adapted quickly to changing store policies and procedures, ensuring compliance and operational efficiency.
Warehouse Operator
Walmart Distribution Center
7215 Government BLVD Mobile Alabama 36617
06.2022 - 11.2022
- Conducted inventory checks to ensure accurate stock levels and minimize discrepancies.
- Collaborated with team members to optimize workflow and improve operational efficiency.
- Participated in training sessions to enhance skills and knowledge of warehouse procedures.
- Checked packages and merchandise for damage and notified vendors.
- Maintained clean and organized work areas to comply with safety standards.
- Assisted in loading and unloading shipments, ensuring timely delivery of products.
Cashier
Wendy's Restaurant
118 Springhill Ave Mobile Alabama 36617
05.2017 - 10.2021
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of work area to ensure compliance with health standards.
- Collaborated with team members to manage peak hours effectively, enhancing overall service speed.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cashier
Exxon Mobile Service Station
2121 St. Stephens Rd Mobile Alabama 36617
04.2013 - 08.2016
- Trained new cashiers on operational procedures and customer engagement techniques.
- Conducted regular inventory checks to support stock management and reduce waste.
- Implemented strategies to improve checkout efficiency, reducing wait times for customers.
- Assisted in promoting daily specials and upselling menu items to enhance sales performance.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Laundry Handler
Coastal Laundry
2011 Mill St. Mobile Alabama 36617
06.2007 - 09.2011
- Contributed to an eco-friendly workplace by utilizing energy-efficient practices whenever possible during the washing process.
- Ensured proper sanitization of shared equipment after use, reducing cross-contamination risks for both staff and clients alike.
- Conducted thorough inspections to ensure quality standards were met consistently.
- Collaborated with production teams to streamline detailing processes for efficiency.
- Led projects focused on enhancing customer satisfaction through meticulous detailing services.
Education
High School Diploma -
Vigor High School
225 S Wilson Ave Prichard AlabamaNo Degree - Verification PCA CFSS Support Worker
PCA And CFSS Support Worker Training
Minneapolis Minnesota08-2025
Skills
- Customer service
- Active listening
- Relationship building
- Time management
- Reliability
- Effective communication
- Adaptability and flexibility
- Professionalism
Timeline
Customer Service Representative
Dollar General Store
06.2022 - 11.2022
Warehouse Operator
Walmart Distribution Center
06.2022 - 11.2022
Cashier
Wendy's Restaurant
05.2017 - 10.2021
Cashier
Exxon Mobile Service Station
04.2013 - 08.2016
Laundry Handler
Coastal Laundry
06.2007 - 09.2011
High School Diploma -
Vigor High School
No Degree - Verification PCA CFSS Support Worker
PCA And CFSS Support Worker Training