Rochelle Ruthers
Moundsville
Summary
Dynamic professional with a proven track record at Sleep Inn Suites, excelling in training and mentoring staff while enhancing guest satisfaction. Skilled in records management and employee performance management, I effectively motivate my team and ensure exceptional service.
Overview
13
13
years of professional experience
Work History
Assistant Supervisor
Sleep Inn Suites
07.2022 - Current
- Assisted in daily operations, ensuring guest satisfaction.
- Coordinated room assignments and managed housekeeping schedules for optimal efficiency.
- Monitored inventory levels to maintain stock availability for guest services.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Trained and mentored new staff on hotel procedures and customer interaction techniques.
Sales Associate
Dunhams
11.2019 - 02.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Provided positive first impressions to welcome existing, new, and potential customers.
Server
Perkins Restaurant & Bakery
02.2013 - 11.2017
- Managed multiple tables efficiently while maintaining high levels of guest satisfaction.
- Implemented upselling techniques.
- Cultivated warm relationships with regular customers.
- Managed order accuracy, effectively communicating with kitchen staff to fulfill requests promptly.
- Trained new servers on menu knowledge and service standards to enhance team efficiency.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
High School Diploma -
John Marshall High School
Glendale, WVSkills
- Records management
- Training and mentoring
- Sales support
- Employee performance management
Timeline
Assistant Supervisor
Sleep Inn Suites
07.2022 - Current
Sales Associate
Dunhams
11.2019 - 02.2020
Server
Perkins Restaurant & Bakery
02.2013 - 11.2017
High School Diploma -
John Marshall High School