Rochelle Schellinger
Waunakee,WI
Summary
Professional with strong background in educational support, prepared to enhance learning experience for students. Demonstrates keen ability to collaborate with educators and adapt to evolving classroom needs. Skilled in fostering positive learning environment, managing classroom activities, and supporting diverse student populations. Reliable team player focused on achieving educational goals and ensuring student success.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Special Ed Para-educator
Waunakee Community Schools
01.2004 - 01.2022
- Taught, guided and supported special needs children (ages4-21) to master basic life, academic and social skills
- Pioneered transition system utilized by students and staff that streamlined effective transitioning between classes and activities with the use of non-verbal and visual aids
- Incorporated Love and Logic strategies and personalized specific coping and self regulating techniques to help children be able to communicate and interact with others appropriately in a respectful manner and solve problems independently
- Collaborated with classroom teachers and other para-educators to foster a safe, supportive and positive environment
Customer Sales Associate
Relics, Fossils, Rocks and Jewelry
01.2013 - 01.2016
- Specialized in purchase transactions of gemstones, fossils, and jewelry for home interior improvement and personal adornment
- Greeted customers, identified customer needs, and responded to questions
- Created attractive displays highlighting seasonal inventory
Customer Service Representative
Lands’ End Cross
01.1992 - 01.2005
- Communicated with customers over the phone about product information, orders, and return policies
- Processed catalog orders via an incoming800 line
- Transferred order information into MS Word database
Customer Service Representative
Owens & Minor
01.2002 - 01.2003
- Procured orders for medical supplies for hospitals and nursing homes
- Informed customers about product information, processed orders, and verified deliveries by tracking order information
Customer Service Relations and Administrative Specialist
Home Savings Bank
01.1994 - 01.2000
- Answered incoming calls on eight-line switchboard for all five branches locations
- Addressed customer inquiries by providing information on their accounts and improved the customer experience by tracking business satisfaction and incorporating changes as needed
- Leveraged IVR system to update mortgage and CD rates, ordered supplies for all five branch locations and completed projects for mortgage, servicing and marketing departments
Education
Cosmetology and Barbering Certificate -
Southwest Wisconsin Technical College
01.1988
Nursing Program - undefined
Southwest Wisconsin Technical College
01.1986
General Studies Courses - undefined
Trinity Christian College
01.1984
Diploma - undefined
Fennimore High School
01.1984
Skills
- Teaching: Taught reading, writing, coping and self-regulation skills, independent self-care, verbal and non-verbal communication, and proper use of equipment to special education and struggling students
- Relational skills: Forms a good and empathetic rapport with people and is experienced with supporting children, people with disabilities, and the elderly
- Communication: Utilizes telecommunication and face-to-face retail marketing skills
- Self-motivated worker: Demonstrates initiative with attention to detail
Certification
- CPR Certificate2022
- Non-Violent Crisis Intervention Training2022
- Autism Institute and similar trainings2004-2021
- Orton Gillingham Course2010
Timeline
Customer Sales Associate
Relics, Fossils, Rocks and Jewelry
01.2013 - 01.2016
Special Ed Para-educator
Waunakee Community Schools
01.2004 - 01.2022
Customer Service Representative
Owens & Minor
01.2002 - 01.2003
Customer Service Relations and Administrative Specialist
Home Savings Bank
01.1994 - 01.2000
Customer Service Representative
Lands’ End Cross
01.1992 - 01.2005
Nursing Program - undefined
Southwest Wisconsin Technical College
General Studies Courses - undefined
Trinity Christian College
Diploma - undefined
Fennimore High School
Cosmetology and Barbering Certificate -
Southwest Wisconsin Technical College
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