Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Rochelle Smith

Marietta,GA

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Home Depot
Alabama
01.2020 - 05.2024
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Customer Service Representative

Airbnb
California, PA
02.2015 - 01.2020
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Education

GED -

Gadsden State Community College
Gadsden, AL
06.2000

Skills

  • Call Management
  • Account updating
  • Call center experience
  • Active Listening
  • Critical Thinking
  • Customer Service
  • Service Upselling

Timeline

Customer Service Representative

Home Depot
01.2020 - 05.2024

Customer Service Representative

Airbnb
02.2015 - 01.2020

GED -

Gadsden State Community College