Rochna Balan
Brooklyn,NY
Summary
Experienced in effective patient care coordination with excellent communication and task prioritization skills. Demonstrated ability to stay organized and thrive in fast-paced environments by prioritizing tasks efficiently.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Direct Support Professional
United Staffing Solutions
02.2020 - 12.2023
- Assisted in maintaining a positive physical, social, and psychological environment for individuals; assist individuals with personal hygiene, including dressing, bathing, and grooming; helped with toileting needs
- Accompany and assist clients with indoor and outdoor activities, including shopping, recreational activities, and doctor's appointments
- Ensure patient safety by observing and monitoring monitor intake and output of urine and bowel and documenting accordingly
- Report incidents and abnormal findings to supervisor.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Supervised daily activities and provided assistance to staff.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
Quality Assurance Analyst
Girling Home Health Care
06.2022 - 11.2023
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Mentored and coached team members on QA topics and strategies.
- Organized and maintained work environment to allow for maximum productivity.
- Fixed identified issues to improve workflows.
- Participated in requirements and used case reviews.
- Wrote and maintained detailed internal documentation on developed systems.
Education
Certified phlebotomy technician, TIA School of Health, CNA training in Hempstead (CPT -
Tia School of Allied Health
Hempstead, NY03.2021
Associate Degree In Liberal Arts -
Kingsborough Community College of The City University of New York
Brooklyn, NY06.2020
High School Diploma -
Franklin Delano Roosevelt High School
Brooklyn, NY06.2016
Skills
- Regulatory Requirements
- Adobe InDesign
- Process Validation
- Oracle WebLogic Server
- Data Analysis
- Microsoft Excel
- Quality Assurance Policies
- Quality Assurance Processes
- Document Quality
- Inspection Records
- Production Monitoring and Assessment
- Personnel Records
Certification
- PT - Phlebotomy Technician
Timeline
Quality Assurance Analyst
Girling Home Health Care
06.2022 - 11.2023
Direct Support Professional
United Staffing Solutions
02.2020 - 12.2023
Certified phlebotomy technician, TIA School of Health, CNA training in Hempstead (CPT -
Tia School of Allied Health
Associate Degree In Liberal Arts -
Kingsborough Community College of The City University of New York
High School Diploma -
Franklin Delano Roosevelt High School
- PT - Phlebotomy Technician
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