ROCHONDA D. BROWN
Las Vegas,NV
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
24
24
years of professional experience
Work History
Education Customer Support
Varian Medical Systems
03.2018 - 01.2025
- Consult with leadership regarding changes to current processes within the VPS/VOS Education Training Department(s)
- Update current and previous fiscal year training data
- Collaborate with outside vendors on training efforts
- Create future streamline processes to assist in simplification of customer received data
- Data entry and Administrative Assistant support
- Telecommunication support
- Data analysis using 3 cross-functional information systems (LMS, Unity and SAP)
- Coordinated classroom set up for students globally for onsite training with medical technology designed to treat cancer
- Coordinate remote training
- Assist Managers and Instructors with support and training questions
- Coordinate charitable events and company sponsorship opportunities
Revenue & Operations Manager
Canyon Ranch Health and Resort Spa
02.2004 - 06.2017
- Analyze the need to system upgrades relative to software in use as well as future upgrades to ensure the ease of use for various departments
- Consulted with IT manager on a local and global level
- Consulted to provide test runs of multiple operating systems simultaneously
- Staff development
- Maximize departmental revenue
- Customer service de-escalation
- Evaluated staffing levels based on industry standards, and room utilization
- Consulted on print work verbiage for new service and other marketing material
- Provided annual performance evaluations for all departmental staff
- Created new evaluation system as part of the leadership team
- Coordinated the resort’s largest group event held annually for 11 years
- Room levels totaling 846 guests in a 9 hour period
- Managed convention events servicing 10,000 guest per month
- Telecommunication support
- Conducted new hire trainings and orientations
- Conducted weekly trainings incorporating 'whatever-it-takes' processes – ensuring retention of Forbes 4 Star status
- Created a successful 'buddy' program for each department to assist new employees engagement
Part-time Business – Children’s Party Planning
Independent Business Owner
04.2008 - 08.2013
- Conducted all facets of sales and marketing for the business
- Consulted graphic artists to complete layout and design of all printed materials and the website
- Coordinated the events/parties
- Hired characters to perform and entertain the party guests
- Met with parents and children in person and via phone to achieved desired event outcomes
- Utilized independent contractors as needed for product design and woodworking
- Reviewed all financial aspects for cost efficiencies and to achieve profitability
Education
Master of Science - All levels of business Management, Organizational Leadership and Change
Colorado Technical University
Colorado Springs, CO01.2013
Bachelor of Science - Business Administration, Management
Colorado Technical University
Colorado Springs, CO01.2011
Skills
- Organizational Development Leader
- Logical Analytic Performer
- Systematic Problem Solver
- Performance Evaluation Specialist
- Community Activist
- Educated Business Manager
- Microsoft Office
- LMS
- Unity Salesforce
- Genesis (PureCloud)
- Skype Business
- SAP
- POS Spa software applications
Timeline
Education Customer Support
Varian Medical Systems
03.2018 - 01.2025
Part-time Business – Children’s Party Planning
Independent Business Owner
04.2008 - 08.2013
Revenue & Operations Manager
Canyon Ranch Health and Resort Spa
02.2004 - 06.2017
Bachelor of Science - Business Administration, Management
Colorado Technical University
Master of Science - All levels of business Management, Organizational Leadership and Change
Colorado Technical University
Quote
Live the dash between life and death.
Professional Competencies
- Organizational Development Leader
- Logical Analytic Performer
- Systematic Problem Solver
- Performance Evaluation Specialist
- Community Activist
- Educated Business Manager
Community Service
- JLB Caring Project, Started to memorialize a loved one.
- You Are Loved, Project for homeless individuals.
- Retina: Go Fund Me, Raised funds and donations to cover all expenses for wedding and end-of-life services for Stage IV Breast cancer Patient.
- Ronald McDonald House-Las Vegas, Regular volunteer.
- Clark County School District, Annual volunteer.
- PAYBAC and Reclaim Your Future, Active member to motivate students to stay in school.
- Do the Write Thing, Judge the essay competition where 7th graders write about the effects of bullying.
Professional Competencies
- Organizational Development Leader
- Logical Analytic Performer
- Systematic Problem Solver
- Performance Evaluation Specialist
- Community Activist
- Educated Business Manager
Similar Profiles
Josué JonesJosué Jones
Customer Service Representative at Varian Medical Systems (Siemens Healthineers)Customer Service Representative at Varian Medical Systems (Siemens Healthineers)
S Bala MuruganS Bala Murugan
Asst Manager Customer Support at Varian Medical Systems International (I) PVT Ltd.Asst Manager Customer Support at Varian Medical Systems International (I) PVT Ltd.
John WaltersJohn Walters
Sr. Clinical Applications Specialist at Varian Medical SystemsSr. Clinical Applications Specialist at Varian Medical Systems