Rochonda Rice
Customer Service Specialist
Anderson,SC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
13
13
years of professional experience
Work History
Production Associate
BMW Manufacturing
Greer, SC
10.2015 - 09.2021
- performed processes to build engines for the BMW X5, X6, and X7
- Level 4 trainer that trained associates to be able to perform processes efficiently
- adhered to all safety regulations
- certified in FMS and IPSQ systems to help locate and enter defects
- assisted Offline Support with reworking any defects or issues on the engines
- helped with Line Balance in coming up with ways for the processes to be done in an efficient manner
- helped with tracking any downtime
Production Associate
MAU/BMW
Greer, South Carolina
08.2013 - 10.2015
- performed processes to build engines for the BMW X5, X6
- helped trained associates to be able to perform processes efficiently
- helped in another area to inspect IPs (Instrument Panels) for defects
- adhered to all safety regulations
TCO- Telecommunications Operator
SC Highway Patrol
Anderson, SC
09.2007 - 06.2012
- Answer calls for all aspects of public service
- Dispatch law enforcement personnel to incidents such as vehicle accidents etc
- Provide public with information, assistance, and support as needed
- Disseminate pertinent and crucial information to law enforcement personnel as needed
- Trained and certified in use of Smart Cop CAD system as well as DMV systems
- Trained and certified in NCIC
DTV Trouble Shooter
Alorica/Samsung
Anderson, SC
02.2013 - 03.2013
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Identified issues, analyzed information and provided solutions to problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Assisted the customer in setting up their DTV for the first time
- Worked with customers to find a solution to their problem and helped them to resolve it by using the Decision Tree to troubleshoot the issue
Education
Bachelor of Arts - Music Performance
Anderson University
Anderson, SC 05.2005 - 05.2005
Skills
Knowledge of Microsoft Office (Word, Excel, PowerPoint, etc)
Strong verbal and written communication
Highly motivated and determined
Technologically savvy
Able to multitask
Timeline
Production Associate
BMW Manufacturing
10.2015 - 09.2021
Production Associate
MAU/BMW
08.2013 - 10.2015
DTV Trouble Shooter
Alorica/Samsung
02.2013 - 03.2013
TCO- Telecommunications Operator
SC Highway Patrol
09.2007 - 06.2012
Bachelor of Arts - Music Performance
Anderson University
05.2005 - 05.2005