Rocio Aguilera
San Antonio,TX
Summary
Adaptable professional with a strong background in customer service and cross-functional teamwork. Known for exceptional problem-solving abilities and a track record of enhancing operational efficiency and customer experiences.
Overview
3
3
years of professional experience
Work History
Seasonal Sales Support
David Yurman
San Antonio, TX
04.2026 - Current
- Streamlined packaging and shipping processes while maintaining optimal inventory levels and precise store supplies to enhance customer experience.
- Executed effective presentation strategies for products and store displays, ensuring an inviting shopping environment.
Educator
Lululemon
San Antonio, TX
11.2025 - Current
- Facilitated customer understanding of product features and benefits, leading to increased sales performance and improved shopping satisfaction.
- Enhanced customer loyalty through exceptional service by assessing guest needs and providing customized product recommendations.
- Coordinated efforts with cross-functional team members to uphold visual merchandising standards while ensuring efficient daily operations and seamless customer experiences.
Retention Specialist
LegalZoom
Austin, TX
01.2025 - 07.2025
- Developed customer retention strategies to enhance client loyalty and satisfaction.
- Analyzed customer feedback to identify areas for service improvement and retention initiatives.
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
- Facilitated resolution of customer concerns during high-volume inbound calls, utilizing negotiation and problem-solving skills to enhance customer satisfaction.
Channel Account Coordinator
NetSuite
Austin, TX
03.2023 - 01.2025
- Assisted in managing customer accounts, addressing inquiries, and resolving issues efficiently.
- Maintained detailed records of client interactions and transactions using CRM tools for enhanced reporting.
- Coordinated meetings, calls, and demos for 4 -person account management team.
- Supported senior account managers in strategic planning initiatives aimed at growing existing accounts or acquiring new business opportunities.
Education
BBA - International Business
St. Edward's University
Austin, TX08-2017
Skills
- Teamwork and collaboration
- Troubleshooting and problem resolution
- Adaptability - Quick Learning
- Order management
- CRM software
- Cross-functional collaboration
Languages
Spanish
Native or Bilingual
Timeline
Seasonal Sales Support
David Yurman
04.2026 - Current
Educator
Lululemon
11.2025 - Current
Retention Specialist
LegalZoom
01.2025 - 07.2025
Channel Account Coordinator
NetSuite
03.2023 - 01.2025
BBA - International Business
St. Edward's University