Rocio Elhami
Hermiston,OR
Summary
Experienced analyst prepared for this role with strong focus on data interpretation, financial modeling, and strategic planning. Known for collaboration and delivering results, adaptable to changing needs, and reliable. Skilled in data visualization, problem-solving, and stakeholder communication. Employers value analytical mindset, teamwork, and consistent performance.
Overview
16
16
years of professional experience
Work History
Data Specialist
Umatilla School District 6R
Umatilla, OR
09.2017 - 05.2020
- Analyzed student data to identify trends and support academic improvement strategies.
- Developed data management processes to streamline reporting and enhance accuracy of information.
- Collaborated with educators to implement data-driven initiatives for student performance enhancement.
- Trained staff on data systems, promoting effective utilization and compliance with best practices.
- Oversaw database maintenance, ensuring integrity and security of sensitive student information.
- Led projects to integrate new data tools, improving operational efficiency across departments.
- Coordinated cross-functional teams in analyzing performance metrics to inform strategic decision-making.
- Maintained files, records, and chronologies of entry activities.
- Consistently met deadlines and delivered high-quality work, demonstrating a strong commitment to excellence in data management.
- Managed sensitive information responsibly, adhering to strict security protocols and maintaining confidentiality at all times.
- Analyzed large volumes of raw data to identify trends, patterns, and insights that informed strategic planning initiatives.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Led training sessions and workshops to help colleagues stay abreast of the latest industry trends and best practices.
- Partnered with IT specialists to address infrastructure needs and ensure seamless integration between software applications and databases.
- Reduced errors in data entry by creating user-friendly templates and providing thorough training for staff members.
Executive Assistant
Umatilla School District 6R
Umatilla, OR
06.2013 - 08.2014
- Coordinated executive schedules to optimize time management and prioritize tasks.
- Streamlined communication between departments to enhance collaboration and workflow efficiency.
- Managed confidential information while ensuring compliance with district policies and regulations.
- Developed and maintained office procedures to improve operational effectiveness and reduce redundancy.
- Assisted in the preparation of reports, presentations, and meeting materials for district leadership.
- Organized events and meetings, facilitating logistics to support strategic initiatives across the district.
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Served as a liaison between schools to facilitate effective communication throughout the company.
- Organized and coordinated conferences and monthly meetings.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Represented the school superintendent and board members.
Hispanic Community Liaison
Intermountain ESD
Pendleton, OR
01.2013 - 06.2013
- Developed and implemented strategies to engage Hispanic students in co-curricular activities, including FFA, FBLA, and FCCLA.
- Organized and conducted monthly parent meetings aimed at educating families and promoting school district activities.
- Engaged with school counselors and principals to advocate for high school activities and graduation opportunities tailored for Hispanic students.
- Established partnerships with local and regional Hispanic media to effectively communicate school programs and events to the community.
- Provided interpretation and translation services to enhance understanding and collaboration during meetings.
- Developed and implemented outreach programs to enhance community engagement.
- Facilitated communication between parents/teachers/principals and school staff.
Receptionist
ST. Anthony Hospital Internal Medicine Clinic
Pendleton, OR
01.2009 - 01.2013
- Managed multiple phone lines, screened calls and distributed time sensitive messages.
- Managed preparation of physical and digital paperwork, including charts, reports, and correspondence, to ensure efficient operations.
- Maintained and organized group medical records and technical library to facilitate seamless office operations.
- Managed scheduling and confirmation of patient appointments for diagnostic surgical and consultation services in a high-volume internal medicine, OB/GYN, urgent care, and orthopedic office with multiple providers.
- Engaged with patients to extract essential medical information and verify insurance coverage for effective treatment planning.
- Optimized office operations by efficiently handling multiple incoming calls per day, delivering essential information and directing calls to appropriate personnel.
- Facilitated administrative and healthcare operations by providing expert clerical support, including supply ordering and office inventory organization.
- Processed patient payments efficiently and assisted with scanning identification and insurance cards.
- Provided exceptional administrative support and customer service to maintain efficient patient care and operational processes.
- Welcomed patients warmly and provided desk sheets for streamlined sign-in.
- Implemented strict observance of HIPAA standards to maintain regulatory compliance and protect sensitive information.
- Educated patients on financial obligations/financial assistance prior to service delivery.
- Facilitated communication among all practice partners, including physicians, nursing staff, technicians, and medical assistants.
- Recorded and updated patient demographics and health history in the system to support efficient healthcare operations.
- Ensured timely communication by accurately recording patient messages and directing them to relevant personnel.
- Scheduled physician appointments and procedures utilizing calendar software.
- Organized and maintained waiting room to ensure a neat and welcoming environment.
Executive Receptionist
Decron Properties Corp
Los Angeles, CA
04.2008 - 02.2009
- Administered front desk functions, ensuring a friendly and inviting environment for all clients and visitors.
- Organized and prioritized appointment schedules for executives, ensuring optimal calendar alignment and workflow effectiveness.
- Streamlined communication processes among departments, fostering collaboration and increasing overall operational efficiency.
- Facilitated preparation of executive meeting materials, ensuring document accuracy and timely delivery.
- Optimized visitor check-in procedures to enhance security measures and elevate guest experience.
- Oversaw comprehensive inventory management for office supplies, ensuring cost reduction through strategic ordering methods.
- Designed and implemented digital filing systems to streamline document retrieval for executive teams.
- Version 1 – Elevated Action: Managed the routing of incoming calls to ensure connection with the most qualified internal personnel and departments.
- Managed calendar logistics for office meetings and client appointments, ensuring optimal time allocation for staff teams.
- Managed sorting and distribution of incoming mail to ensure timely delivery to relevant departments and personnel.
- Facilitated communication with vendors, contractors, and professional services personnel to ensure accurate order fulfillment and effective instruction dissemination.
- Provided exceptional customer service to visitors, creating a welcoming atmosphere that reflected positively on the company''s image.
- Coordinated travel accommodations, agenda and transportation for staff and out-of-town visitors.
- Multitasked effectively, prioritizing competing demands from multiple executives without compromising productivity or attention to detail.
- Managed confidential information with discretion while maintaining accurate records and filing systems.
- Assisted human resources department with onboarding new employees providing necessary orientation materials when required.
- Organized company events and meetings, fostering a positive work environment and boosting employee morale.
- Managed front desk operations, ensuring a welcoming environment for clients and visitors.
- Coordinated appointment scheduling for executives, optimizing daily calendars and workflows.
Online Customer Service Manager
Robert Wayne
Los Angeles, CA
07.2004 - 04.2008
- Analyzed sales data and developed comprehensive weekly reports to support the sales department in tracking product performance trends.
- Addressed inquiries from clients, managers, and customers promptly to foster improved communication and support.
- Analyzed and integrated payment, return, and exchange policies to streamline store operations.
- Created and executed detailed training curricula for new employees, promoting effective knowledge of store operations and compliance with policies.
Education
High School Diploma -
East Los Angeles Community College
Los Angeles, CA01-2007
General Education
Mt. San Antonio College
Walnut City, CA01-2006
HS Diploma - undefined
Pendleton High
Pendleton, OR01-2003
Skills
- Proficient in English and Spanish
- Skilled in Meditech documentation
- Experienced with Microsoft Office applications
- Data organization
- Proficient in typing at 35 wpm
- Proficient in motivational techniques
- Expense evaluation
- Exceptional Facilitation Skills
- Strong customer service skills
- Effective organizational skills
- Document management and review
- Strong verbal communication
- Training and Development
- Swiftly adapt to protocols
- Compiling data
Languages
Spanish
Native or Bilingual
Timeline
Data Specialist
Umatilla School District 6R
09.2017 - 05.2020
Executive Assistant
Umatilla School District 6R
06.2013 - 08.2014
Hispanic Community Liaison
Intermountain ESD
01.2013 - 06.2013
Receptionist
ST. Anthony Hospital Internal Medicine Clinic
01.2009 - 01.2013
Executive Receptionist
Decron Properties Corp
04.2008 - 02.2009
Online Customer Service Manager
Robert Wayne
07.2004 - 04.2008
General Education
Mt. San Antonio College
HS Diploma - undefined
Pendleton High
High School Diploma -
East Los Angeles Community College