Rocio Espinoza
Catonsville
Overview
1
1
year of professional experience
Work History
Digital Personal Shopper
Walmart
Ellicott City
07.2024 - Current
- As a Digital Personal Shopper, I am primarily responsible for the staging area, where I organize and prepare online orders for customer pickup. I ensure that each order is correctly labeled, properly stored, and ready for a smooth handoff. When customers arrive, I assist them directly—especially those who speak only Spanish and may struggle to communicate with other staff. I also support delivery drivers or store associates who need help with language barriers or specific customer concerns. My bilingual skills allow me to make the pickup process more comfortable and efficient for everyone, while also ensuring a positive shopping experience for non-English-speaking customers.
Stocking
Walmart
Ellicott City
03.2024 - 07.2024
- While working as a stocker at Walmart, I was responsible for organizing and replenishing merchandise on shelves, unloading delivery trucks, and maintaining a clean, safe work environment. I worked efficiently to ensure products were properly displayed and available for customers, often collaborating with team members to meet stocking goals during high-traffic hours. As a bilingual employee, I frequently assisted Spanish-speaking customers who needed help finding items or understanding store policies. I also helped coworkers who struggled with English by translating when needed. This role not only strengthened my time management and teamwork skills but also allowed me to support my community in meaningful ways.
Education
High School Diploma -
Mount Hebron High School
Maryland05-2023
Skills
- Bilingual communication
- Leadership
- Customer service
- Cultural awareness and advocacy
- Adaptability
- Team collaboration
- Problem solving
- Quick learner and flexible
- Bilingual conflict resolution
Affiliations
- Full-Time Student – Pursuing a degree in Information Systems while maintaining strong academic performance
- Part-Time Employee – Working 32 hours per week, demonstrating time management and responsibility
- Academic Commitment – Consistently meets deadlines, completes homework, and prepares for exams
- Fitness & Wellness – Regularly goes to the gym as part of a healthy and disciplined lifestyle
- Self-Motivated Learner – Balances school, work, and personal growth with a positive and goal-driven mindset
Accomplishments
- Employee of the Month
- Student of the Month
- Bright Minds Scholarship
- Biliteracy Award
Languages
Spanish
Native/ Bilingual
English
Full Professional
Custom
- Full-time student and part-time employee, consistently managing a 32-hour workweek while maintaining academic performance. Actively prioritize fitness by attending the gym regularly and staying focused on physical and mental wellness. Strong time management skills developed through balancing school, work, and personal responsibilities.
Timeline
Digital Personal Shopper
Walmart
07.2024 - Current
Stocking
Walmart
03.2024 - 07.2024
High School Diploma -
Mount Hebron High School