Rocio Esquivel
Austin,TX
Summary
Results-driven professional with a strong background in customer service and supply chain management. Proven track record of resolving issues efficiently and enhancing team collaboration to improve operational outcomes.
Overview
19
19
years of professional experience
Work History
Supply Chain Management
Ascension Medical Group
Austin, TX
09.2025 - 12.2025
- Managed incoming calls and provided information to hospital staff.
- Investigated inventory issues.
- Ensured stock expiration is minimized with stock rotation guidelines and best practices.
- Collaborated with warehouse staff to ensure efficient loading processes.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Resolved hospital staff complaints related to service issues or delays.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Recorded and updated delivery logs for accurate tracking.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Manager
HEB Store
Austin, TX
04.2007 - 09.2025
- Supervised daily store operations and ensured compliance with company policies.
- Managed staff schedules and facilitated effective team communication.
- Trained new employees on customer service standards and store procedures.
- Monitored inventory levels and coordinated restocking efforts with suppliers.
- Resolved customer inquiries and complaints to maintain satisfaction levels.
- Monitored staff performance and addressed issues.
- Coached, mentored and trained team members in order to improve their job performance.
- Recruited and hired qualified candidates to fill open positions.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
Education
High School Diploma -
Austin Community College
Austin, Texas, TXSkills
- 20 years of customer service
- Inventory management
- Supply chain management expertise
- Medical terminology proficiency
- Strong interpersonal and organizational skills
- Creative problem solver
Languages
Spanish
Native/ Bilingual
Timeline
Supply Chain Management
Ascension Medical Group
09.2025 - 12.2025
Manager
HEB Store
04.2007 - 09.2025
High School Diploma -
Austin Community College