Rocio Lopez
Ceres ,CA
Summary
Diligent professional with 10.5+ years of experience and a proven knowledge of productivity and performance management, operations management, and staff training and development. Aiming to leverage my skills to successfully fill the Medical Office Manager role at your company.
Overview
15
15
years of professional experience
Work History
Medical Office Manager
Mark Fahlen, MD
Modesto, CA
10.2017 - Current
- Coordination of day to day operations of the practice.
- Dialysis admissions registrations.
- Direct or coordinate the supportive services department of a business, agency, or organization.
- Prepare and review operational reports and schedules to ensure accuracy and efficiency.
- Analyze internal processes and recommend and implement procedural or policy changes to improve operations, such as supply changes or the disposal of records.
- ICD-10 coding.
- Maintain office policies and procedures.
- Schedule and confirm patient diagnostic appointments, or medical consultations.
- Operate office equipment, such as voice mail messaging systems, and word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records.
- Complete insurance or other claim forms.
- Interview patients to complete documents, case histories, or forms, such as intake or insurance forms.
- Maintain medical records, technical library, or correspondence files.
- Arrange hospital admissions for patients.
Medical Office Manager
Pardeep Brar MD
Modesto, CA
08.2011 - 09.2017
- Supervision of patient scheduling, registration, financial counseling, medical records, billing and collection, data entry and processing, and cash posting.
- Coordination of the day to day operations of the practice.
- Promoting excellent customer service by all levels of staff.
- Develop, implement, and maintain office policies and procedure
- Interview, and train a productive medical office team and conduct performance reviews.
Anderson Chiropractic
Modesto, CA
10.2011 - 12.2011
- Customer service.
- Appointment scheduling.
- Insurance verification.
- Create files.
- Filing.
- Charting.
- Room preparations.
- ICD-9 and CPT coding.
- Multi-phone lines.
- E-stim assist.
Education
Medical Office Specialist -
Kaplan College
Modesto, CA01-2012
High School Diploma - undefined
Peter Johansen High School
Modesto, CA06-2000
Skills
- Spanish- Business level speaking, reading & writing
- Epic system
- Athena system
- Medical coding, ie: ICD-9, ICD-10
- Medical transcription
- Patient scheduling management
- Attention to detail
- Insurance eligibility and verification
- Patient check-in
- Computer software proficiency
- Attention to detail focus
- Medical records administration
- Insurance verification proficiency
- EMR software
- Effective communication techniques
- Patient registration
- Critical thinking
- Reception management
- Outpatient clinical platforms
- HIPAA regulations
- Healthcare compliance
- Electronic health records management
- Medical history obtainment
- Data entry
- Vendor relationship management
Timeline
Medical Office Manager
Mark Fahlen, MD
10.2017 - Current
Anderson Chiropractic
10.2011 - 12.2011
Medical Office Manager
Pardeep Brar MD
08.2011 - 09.2017
High School Diploma - undefined
Peter Johansen High School
Medical Office Specialist -
Kaplan College