Angeline Vallejo
Citrus Heights,CA
Summary
Customer-focused professional with successful 16-year career in Customer Service sector. Detail-oriented individual with exceptional communication and project management skills. Known for collaborative approach and commitment to excellence. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments.
Overview
16
16
years of professional experience
1
1
Certification
Work History
OFFICE MANAGER
EDCO Distributing, Inc
09.2016 - Current
- Provided excellent customer service by phone and in person. Offered reception services such as receiving phone calls on multi-line telephone and deliveries.
- Handled customer inquiries, orders, packaging, invoicing, receipts and, on the rare occasion, complaints.
- Coordinated and monitored incoming work orders and subsequent invoices for secondary company, EDCO Service Inc. Assisted Accounts Payable/Receivables departments with administrative tasks.
- Efficient computer skills and problem solving skills for technical issues.
- Supervised and managed several employees, all admin processes, and cash flow.
- Assisted in recruiting, hiring and training of team members.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and performance, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Served as liaison between all departments. Cross trained in every department.
DIRECTOR OF FIRST AND LAST IMPRESSIONS
ClearVue Eye Care
04.2012 - 07.2016
- Provided highest quality customer service on phone and in person. Identified and resolved patient conflicts quickly and efficiently.
- Evaluated effectiveness of medical care and monitored progress of patients.
- Participated and translated for all visual therapy meetings and forms.
- Provided weekly customer service training to staff and assisted in hiring and training new personnel.
- Served as liaison between all departments.
- Monitored and billed claims for all patients with various insurance companies.
- Interacted well with patients to build connections and nurture relationships.
CALWORKS ELIGIBILITY WORKER
Health and Human Services
11.2011 - 04.2012
- Interviewed applicants to gather information and determine eligibility for health programs.
- Managed inbound phone calls, online inquires and customer
walk-ins. - Provided local resources to each applicant for food, clothing and
shelter.
DIRECTOR OF FIRST AND LAST IMPRESSIONS
ClearVue Eye Care
07.2011 - 11.2011
BILINGUAL/BI-LITERATE OFFICE CLERK
Williams Unified School District
10.2008 - 01.2011
Education
High School Diploma -
CHSPE
10.2005
Skills
- Spanish - Business Level Speaking, Reading and Writing
- Proficient In Microsoft Office
- Ability To Prioritize, Attention To Detail and Organizational Skills
- Administrative Support
- Customer Service
- Excellent multi-tasking ability
- Conflict Management
- Employee Training
- Financial Reporting and Tracking
- Relationship Building
- Clear oral/written communication
- Billing
Certification
- HIPAA Certificate
- No Child Left Behind (NCLB) Compliance
- CBEST Passing Status
Timeline
OFFICE MANAGER
EDCO Distributing, Inc
09.2016 - Current
DIRECTOR OF FIRST AND LAST IMPRESSIONS
ClearVue Eye Care
04.2012 - 07.2016
CALWORKS ELIGIBILITY WORKER
Health and Human Services
11.2011 - 04.2012
DIRECTOR OF FIRST AND LAST IMPRESSIONS
ClearVue Eye Care
07.2011 - 11.2011
BILINGUAL/BI-LITERATE OFFICE CLERK
Williams Unified School District
10.2008 - 01.2011
- HIPAA Certificate
- No Child Left Behind (NCLB) Compliance
- CBEST Passing Status
High School Diploma -
CHSPE
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