Rocio Lopez Rodriguez
Moulton,TX
Summary
Experienced Registration Clerk adept in managing patient registration processes in healthcare settings. Comfortable with multi-tasking and prioritizing tasks under high-pressure environments while maintaining professionalism and courtesy. Skilled in using medical software for efficient data entry, ensuring accurate patient records. Demonstrated success in resolving complex healthcare situations in a timely fashion through effective communication and problem-solving abilities.
Overview
10
10
years of professional experience
Work History
Registration Clerk
Gonzales Healthcare Systems
Gonzales, Texas
01.2022 - Current
- Verified insurance coverage and eligibility for services.
- Reviewed patient medical records and verified accuracy of information in the system.
- Assisted with scheduling appointments based on provider availability.
- Processed patient registration forms, collected fees, and issued receipts for services rendered.
- Maintained confidential patient records according to HIPAA guidelines.
- Coordinated incoming patient and intra-departmental calls resulting in expedited coordination of care.
- Carefully checked insurance information for benefits coverage and input prior-authorization documents into system.
- Explained forms and documents to patients, guardians and family members, distributing copies and confirming comprehension.
- Adhered to HIPAA guidelines and maintained integrity of hospital policies and procedures.
- Coordinated referrals for advanced specialty services when needed.
- Reviewed patient charts for accuracy and completeness prior to referring patient to specialist.
- Processed incoming medical records requests.
Production Line Leader
Adam's Extract & Spice LLC
Gonzales, Texas
08.2019 - 12.2020
- Monitored production line workers to ensure they followed safety protocols and procedures.
- Coordinated with other departments to maintain the efficiency of the production line.
- Collaborated with Quality Control personnel to ensure that manufactured products met customer specifications.
- Kept areas clean, neat and inspection-ready to comply with product guidelines.
- Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
Quality Control Technician
J Bar B Foods
Waelder, Texas
08.2017 - 07.2018
- Actively implemented corrective action plans to resolve quality issues.
- Performed visual and dimensional inspections of components, assemblies, and products to ensure compliance with customer specifications.
- Monitored production processes for quality control purposes, ensuring that all work is completed according to established standards.
- Maintained accurate records on product inspection results and reported findings to management team.
Dietary Aide
PAM Specialty Hospital
Luling, Texas
05.2015 - 08.2017
- Greeted visitors entering the kitchen area, provided them with information about services offered, and directed them accordingly.
- Maintained a safe working environment by following all safety protocols.
- Provided assistance with meal setup, serving, and clean up as needed.
- Set up trays and food service carts to deliver food to residents.
- Served food and snacks according to planned menu and patients' diet orders.
- Treated patients and team members with dignity and respect.
- Engaged with residents to provide positive and enriching experiences.
Education
High School Diploma -
Lockhart High School
Lockhart, TX05-2014
Skills
- Active Listening
- Bilingual
- Cross-Functional Collaboration
- Insurance Verification
- Patient Scheduling
- Positive Attitude
- Prior Authorization
- Problem-Solving
- Professionalism
- Referral Coordination
Language
- English
- Spanish
Timeline
Registration Clerk
Gonzales Healthcare Systems
01.2022 - Current
Production Line Leader
Adam's Extract & Spice LLC
08.2019 - 12.2020
Quality Control Technician
J Bar B Foods
08.2017 - 07.2018
Dietary Aide
PAM Specialty Hospital
05.2015 - 08.2017
High School Diploma -
Lockhart High School