Rocio Luna
Lockhart,TX
Summary
Offering strong interpersonal skills and genuine interest in customer service, eager to learn and grow in sales environment. Brings understanding of effective communication and relationship-building techniques, essential for success in this role. Ready to use and develop customer engagement and problem-solving skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Sales Advisor
Chuck Nash
07.2025 - 11.2025
- Assisted customers in selecting products based on needs and preferences.
- Maintained knowledge of current promotions and product features.
- Delivered exceptional customer service to enhance shopping experience.
- Participated in training sessions to improve product knowledge and sales techniques.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
Sales Advisor
Huffines Kia Mckinney
07.2024 - 06.2025
- Processed transactions accurately using point-of-sale systems.
- Resolved customer inquiries and complaints efficiently and professionally.
- Increased sales by establishing rapport with customers and identifying their needs.
- Increased sales by offering advice on purchases and promoting additional products.
- Assisted customers with after-sales support, resolving issues quickly and maintaining high satisfaction levels.
Front Desk Receptionist
LA Fitness
05.2024 - 11.2024
- Greeted members and guests, providing exceptional customer service to enhance visitor experience.
- Managed multi-line phone system, efficiently directing calls to appropriate departments.
- Scheduled appointments and fitness consultations, optimizing calendar for staff and clients.
- Processed membership registrations and renewals, ensuring accurate data entry in management software.
Server
El Paso Taco
10.2023 - 05.2024
- Provided exceptional customer service by promptly addressing inquiries and ensuring satisfaction.
- Assisted in training new staff on menu items and service protocols to enhance team performance.
- Managed dining area cleanliness and organization, ensuring compliance with health and safety standards.
- Collaborated with kitchen staff to ensure accurate order delivery and timely meal preparation.
- Adapted quickly to changing demands during peak hours, maintaining composure under pressure.
Education
High School Diploma -
Pilot Point High School
Pilot Point, TX05-2023
Skills
- Sales experience
- Customer service experience
- Building rapport
- Objection handling
- Bilingual (Spanish)
- Brand awareness
Certification
- CSP - Certified Sales Professional
- CPSP - Certified Professional Sales Person
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Advisor
Chuck Nash
07.2025 - 11.2025
Sales Advisor
Huffines Kia Mckinney
07.2024 - 06.2025
Front Desk Receptionist
LA Fitness
05.2024 - 11.2024
Server
El Paso Taco
10.2023 - 05.2024
High School Diploma -
Pilot Point High School