Rocio Martinez
Charlotte,NC
Summary
Dedicated and detail-oriented administrative professional with over 10 years of experience in customer service, medical assistance, office administration, and logistics. Skilled in office management, scheduling, document handling, and patient care. Adept at multitasking, maintaining organization, and providing excellent client service in fast-paced environments. Bilingual in Spanish and English, with strong communication and problem-solving abilities.
Overview
6
6
years of professional experience
Work History
Administrative Assistant Care Ring - Charlotte, NC
Care Ring
Charlotte, NC
03.2023 - Current
- Answer and direct phone calls, manage emails, and serve as a point of contact for clients.
- Organize calendars, schedule appointments and meetings, and coordinate travel arrangements.
- Maintain and develop filing systems, manage office inventory, and oversee document organization.
- Prepare meeting agendas, draft and edit documents, and take detailed minutes.
- Perform data entry, update databases, and reconcile expense reports.
- Coordinate with vendors, research information, and ensure project deadlines are met.
Truck Driver
B&R Transportation
Charlotte, NC
09.2020 - 06.2022
- Transported vehicles across multiple states with a 50-ft trailer.
- Maintained communication with customers regarding pickup and delivery times.
- Ensured all required documentation was in order before arrival.
Medical Assistant
Atrium Healthcare
Charlotte, NC
05.2019 - 07.2020
- Greeted patients, collected and updated necessary medical information.
- Assisted patients in preparing for appointments and ensured all pre-visit requirements were met.
- Scheduled, rescheduled, and confirmed appointments.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Inspected equipment to ensure proper working order prior to use on patients.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
Education
Certificate - Medicine
Southeastern Institute-Charlotte
Charlotte, NC05-2018
Certificate - Medicine
Uhmanah Healthcare Institute
Charlotte, NC06-2016
GED -
Central Piedmont Community College
Charlotte, NC09-2015
Skills
- Administrative & Clerical Support
- Medical Office Experience (EMR Systems, Epic)
- Customer Service & Patient Care
- Bilingual: Spanish (Expert), English (Fluent)
- Scheduling & Calendar Management
- Document & Inventory Management
- Phlebotomy & Vital Signs Monitoring
- Multi-tasking & Organizational Skills
Timeline
Administrative Assistant Care Ring - Charlotte, NC
Care Ring
03.2023 - Current
Truck Driver
B&R Transportation
09.2020 - 06.2022
Medical Assistant
Atrium Healthcare
05.2019 - 07.2020
Certificate - Medicine
Southeastern Institute-Charlotte
Certificate - Medicine
Uhmanah Healthcare Institute
GED -
Central Piedmont Community College