Rocio Avila Martinez
Laguna Hills,CA
Summary
- Seeking an Admitting worker position.
- Bilingual English/Spanish
- Medical Terminology
- Insurance Verification
- Micro Soft Word /Excel/Teams/Outlook
- Adult and Pediatric First Aid/CPR/AED with/Epi Red Cross
- Type 55 WPM
Overview
28
28
years of professional experience
Work History
Children’s Social Worker
County of Los Angeles DCFS Children and Family Services
Santa Fe Springs, California
04.2024 - Current
- ER investigations on ER referrals called into the hotline. I interviewed children and family members.
- Close cases and open cases based on findings after investigation.
- Run Criminal backgrounds
- Held Family Preservation Meetings.
- Support families with any resources.
- Typed Contact and Detention Reports.
Intern, Advocate for Hotline for Sexual Assault
Project Sister’s Family Services
Pomona
06.2022 - 03.2023
- Answered Hotline calls for sexual assault victims, providing immediate support and resources.
- Advocated for victims during SART exams in hospital settings.
- Supported victims throughout police report filing process to ensure proper documentation.
- Facilitated access to critical resources and services for victims of sexual assault.
Intake and Program Operations Assistant
Hillsides/Bienvenido’s Foster Care and Adoption Services
Pasadena, CA
09.2022 - 01.2023
- Answered calls from County Social Workers regarding foster care placements for children.
- Communicated with Social Workers and Resource Parents to identify suitable foster homes.
- Entered data for placements matching foster children with Resource Parents.
- Informed Resource Parents about documentation required for Licensed Foster Parent status.
- Monitored SIR Reports to ensure compliance with state regulations.
- Assisted Resource Parents with issues or concerns during foster care processes.
Admitting/Emergency /Labor and Delivery/Psychiatric/Pediatric
St. Francis Medical Center Hospital
Los Angeles, CA
11.2015 - 08.2021
- Coordinated admissions for Emergency, Labor & Delivery, and Psychiatric units.
- Managed transfers and bed assignments for incoming patients from external hospitals.
- Verified insurance coverage to streamline pre-admissions processes.
- Oversaw registration procedures for trauma-level admissions.
Admitting /Insurance Verification/Registration/Scheduling /Pediatrics
Long Beach Memorial Hospital/ Todd Cancer Institute
Long Beach, CA
07.2017 - 08.2018
- Quick Registration checking in patients
- Registering patients, running insurance eligibility/Financial clearing on accounts
- Obtain a Medical Consent Signatures, Collect Copayments Answering phones
Clerical/Work Study/Adult Education
Mt San Antonio College
Walnut, CA
01.2013 - 01.2014
- Answered phones, checked students in and out of classes, filing
- Checked in and out text books to students
- Registered demographic information for new students
Patient Access Services Admitting/ER Admitting/Psychiatric/Pediatrics/Pre admission
UCLA Medical Center
Los Angeles, CA
08.2001 - 07.2005
- Company Overview: Trauma Level I
- Admitted for entire hospital and Pre admit patients for all admissions, surgeries, direct admits
- Admitted emergency patients for a Trauma Level III Hospital Paramedic/Ambulance runs
- Verified all Insurance Eligibility and Benefits and Collect Deductibles, Copayments and Self Pay
- Trauma Level I
Admitting/ Emergency Room Representative /PBX Switchboard
Lakewood Regional Medical Center
Lakewood, CA
09.1997 - 07.2001
- Registered all Emergency room patients and paramedic runs obtain demographic and insurance information after medically screened by a physician
- Inpatients Admissions, Insurance Verification,outpatient’s registrations for entire hospital radiology, labs, physical therapy
Education
Bachelors of Sociology - Social Work
Cal Poly Pomona
Pomona, CA08.2022
Associate Degree - Social and Behavioral Sciences
Mt. San Antonio College
Walnut, CA06.2014
Skills
- Child development
- Multicultural competence
- Substance abuse awareness
- Collaborative Problem-solving
- Mental health assessment
- Home visits
- Continuous improvement
- Analytical thinking
- Client needs assessment
- Time management abilities
Volunteer Experience
- St. Martha’s Catholic Church, Participated during Christmas giving the homeless clothing, jackets, socks, and blankets. Made sandwiches and handed out sandwiches to families and hot cocoa.
- Saddleback Church, Food Pantry. During covid asking families in a drive thru setting how many in their families handed out bread, cereal, eggs, produce and cheese.
Languages
English
Professional
Spanish
Professional
Timeline
Children’s Social Worker
County of Los Angeles DCFS Children and Family Services
04.2024 - Current
Intake and Program Operations Assistant
Hillsides/Bienvenido’s Foster Care and Adoption Services
09.2022 - 01.2023
Intern, Advocate for Hotline for Sexual Assault
Project Sister’s Family Services
06.2022 - 03.2023
Admitting /Insurance Verification/Registration/Scheduling /Pediatrics
Long Beach Memorial Hospital/ Todd Cancer Institute
07.2017 - 08.2018
Admitting/Emergency /Labor and Delivery/Psychiatric/Pediatric
St. Francis Medical Center Hospital
11.2015 - 08.2021
Clerical/Work Study/Adult Education
Mt San Antonio College
01.2013 - 01.2014
Patient Access Services Admitting/ER Admitting/Psychiatric/Pediatrics/Pre admission
UCLA Medical Center
08.2001 - 07.2005
Admitting/ Emergency Room Representative /PBX Switchboard
Lakewood Regional Medical Center
09.1997 - 07.2001
Bachelors of Sociology - Social Work
Cal Poly Pomona
Associate Degree - Social and Behavioral Sciences
Mt. San Antonio College