Rocio Mclewin
Cranston,RI
Summary
Bilingual (English/Spanish healthcare administrative professional with hands-on experienced in emergency room patient registration, medical office support, and hospital unit secretary roles. Skilled in EPIC electronic medical records (EMR), patient admissions, insurance verification, referrals, and third party billing. Strong background in fast- paced clinical environments with focus on accuracy, patient service, and confidentiality.
Overview
18
18
years of professional experience
Work History
Patient Account Representative
Brown Health University
Providence, RI
06.2008 - Current
- Registered patients in a volume emergency department setting.
- Verify insurance coverage and patient demographics.
- Enter and update patients records using Epic EMR system.
- Collect and process patient intake time-sensitive conditions.
- Coordinate with nursing staff, physicians, and billing departments.
- Ensure compliance with HIPPA and hospital confidentiality standards.
- Provide front line customer service to patients and families during stressful situations.
ER Unit Secretary
Brown University Health
Providence, RI
06.2008 - Current
- Entered physician orders and updated patient records in EMR system.
- Supported nursing staff with clerical and administrative tasks on unit.
- Answered multiple line phone system and directed communications appropriately.
- Coordinated patients admissions, discharges, and transfers.
- Maintained accurate unit communication logs.
Education
High School Diploma -
Simi Valley High School
Simi Valley, CASkills
- Epic Training
- Microsoft Word & Excel
- Medical Scheduling System
- Electronic Health Records (EHR)
- Insurance Verification System
- Third Party Billing
- Referrals Coordination
- HIPPA Compliance
- Bilingual Communications (ENGLISH/SPANISH)
- Customer Service
Languages
Spanish
Native or Bilingual
Timeline
Patient Account Representative
Brown Health University
06.2008 - Current
ER Unit Secretary
Brown University Health
06.2008 - Current
High School Diploma -
Simi Valley High School