Rocio Medina Holguin
McAllen,TX
Summary
Extensive experience in maintaining cleanliness and adhering to health standards in various environments. Responsibilities included thorough cleaning of surfaces, bathrooms, and stocking necessary amenities while ensuring compliance with safety regulations. Developed effective communication skills through customer interactions and observed best practices in service delivery from experienced staff members. Demonstrated ability to adapt to fast-paced settings while maintaining a professional demeanor during service hours. Reliable housekeeping worker dedicated to keeping areas clean, organized and tidy. Knowledgeable about cleaning infection-prone areas such as bathrooms with care and attention to detail. Well-organized team player committed to guest satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Housekeeper
Mission Regional Hospital
Mission, TX
08.2024 - Current
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Ensured that all health standards were met during cleaning operations.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Observed proper use of chemicals when cleaning various surfaces.
- Reported any maintenance issues or damage to supervisors immediately.
- Stocked amenities such as soap, hand sanitizer and toilet paper in patients rooms.
- Observed linen to make sure it is neat and clean
Waitress Trainee
IHOP
Mission, Texas
01.2024 - Current
- Verified that all dishes served met quality expectations.
- Adhered to health regulations concerning food storage and sanitation practices.
- Observed other wait staff members' techniques to learn best practices for providing exceptional customer service.
- Greeted customers and provided menus.
- Performed opening and closing side duties including cleaning tables, chairs and floors.
- Provided excellent customer service during meal times.
- Learned to properly handle cash transactions and process credit card payments.
- Maintained a professional attitude while working in a fast-paced environment.
Cleaning Crew Member
1 2 3 Auto Sales
Pharr, Texas
02.2023 - 12.2023
- Cleaned windows, door frames, and sills.
- Swept, Mopped, Dust off desks.
Waitress Trainee
La Laguna Mariscos and Sushi
Mission, TX
12.2017 - 10.2019
- Verified that all dishes served met quality expectations.
- Adhered to health regulations concerning food storage and sanitation practices.
- Observed other wait staff members' techniques to learn best practices for providing exceptional customer service.
- Greeted customers and provided menus.
- Collaborated with kitchen staff to ensure timely delivery of food orders.
- Provided excellent customer service during meal times.
- Responded promptly to customer inquiries about menu items, ingredients, and prices.
Skills
- Surface cleaning
- Chemical handling
- Health standards compliance
- Amenity stocking
- Maintenance reporting
- Customer service
- Cash handling
- Professional attitude
- Effective communication
- Team collaboration
- Fast-paced adaptability
- Cleaning bathrooms
- Commercial and residential cleaning
- Linen replacement
- Mopping and sweeping
- Hardworking
- Deep cleaning expertise
- Customer feedback management
- Staff training
- Cleaning and organizing
- Deep cleaning
- Exceptional communicator
- Multitasking and organization
Languages
Spanish
Full Professional
English
Elementary
Certification
- Food Handling License
References
References available upon request.
Timeline
Housekeeper
Mission Regional Hospital
08.2024 - Current
Waitress Trainee
IHOP
01.2024 - Current
Cleaning Crew Member
1 2 3 Auto Sales
02.2023 - 12.2023
Waitress Trainee
La Laguna Mariscos and Sushi
12.2017 - 10.2019