Summary
Overview
Work History
Education
Skills
Certification
Assessments
Languages
Timeline
Generic

Rocio Melendez

Lincoln,NE

Summary

Skilled in bilingual customer service and nail care, I leveraged my expertise at Platinum Nails & Lash Studio to enhance client satisfaction. Excelling in front desk management and retail sales, I demonstrated strong organizational skills and a positive attitude, significantly contributing to a professional and efficient work environment.

Overview

6
6
years of professional experience
1
1
Certification

Work History

General Clerk I

ITC Federal
04.2024 - Current

• Maintained accurate records of incoming and outgoing correspondence

• Sorted and distributed incoming mail or packages to appropriate recipients

• Handled confidential information with utmost discretion and maintained strict confidentiality protocols

• Updated databases or spreadsheets with new information or changes as needed

• Maintained a clean work area at all times ensuring a professional environment for staff members

• Demonstrated strong organizational skills by prioritizing tasks effectively based on urgency levels

• Maintained a positive attitude even during high-pressure situations, ensuring a calm and productive work environment

Daycare Teacher's Assistant

La Petite Academy Inc.
02.2024 - 04.2024

Created a safe and nurturing environment for children, ensuring their physical, emotional, and social well-being

• Led daily activities such as circle time, arts and crafts, storytime, outdoor play, and sensory exploration to promote learning and development

• Provided individualized attention to each child’s needs, fostering their cognitive, physical, and social growth

• Collaborated with parents to understand their child’s unique requirements and provide regular updates on progress

• Maintained accurate records of children’s attendance, behavior incidents, milestones achieved, and parent communication

• Implemented positive discipline techniques to encourage appropriate behavior while promoting self-esteem and independence

• Supported children during meal times by encouraging healthy eating habits and monitoring dietary restrictions or allergies

• Attended professional development workshops to stay updated on the latest teaching methodologies in early childhood education

• Promoted effective communication between parents/guardians through daily verbal updates at drop-off/pick-up times

• Facilitated smooth transitions between activities by implementing visual schedules or using songs/rhymes as cues

Professional Nail Technician

Platinum Nails & Lash Studio
08.2022 - 01.2024
  • Nail Technician, worked with costumer's daily
  • Used good customer service especially since working in South Texas I had to use my advantage in being bilingual

Professional Nail Technician

Esco Spa & Salon
03.2019 - 08.2022
  • Nail Technician, worked with costumer's daily
  • Used good customer service especially since working in South Texas I had to use my advantage in being bilingual
  • Started as receptionist and eventually moved up to being able to put my Cosmetology License to work

Education

High school diploma -

La Grulla High School
Rio Grande City, TX
05.2019

Skills

  • Customer service
  • Front desk
  • Nail care
  • Appointment scheduling
  • Retail Sales
  • Cash register
  • Cash handling
  • Bilingual (English/Spanish)
  • Typing
  • Guest services
  • Sales
  • Handle incoming and outgoing mail

Certification

Driver's License, 08/01/22, 05/31/25

Assessments

  • Early childhood development, Proficient, 01/31/24, Knowledge of the development of children ages 0-3 and of ways to foster that development
  • Administrative assistant/receptionist, Proficient, 01/31/24, Using basic scheduling and organizational skills in an office setting

Languages

Spanish
Native or Bilingual

Timeline

General Clerk I

ITC Federal
04.2024 - Current

Daycare Teacher's Assistant

La Petite Academy Inc.
02.2024 - 04.2024

Professional Nail Technician

Platinum Nails & Lash Studio
08.2022 - 01.2024

Professional Nail Technician

Esco Spa & Salon
03.2019 - 08.2022

High school diploma -

La Grulla High School
Rocio Melendez