Rocio Portillo
Wichita
Summary
Dedicated customer service professional with 7+ years of experience in providing exceptional service and support to clients. Skilled in resolving customer inquiries and complaints promptly and efficiently. Strong communicator with a positive attitude, able to build rapport with customers to ensure their satisfaction. Proven track record of exceeding performance goals and delivering excellent service in fast-paced environments. Seeking to leverage my customer service expertise to contribute to a dynamic team and drive customer loyalty.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Teller
Wells Fargo
Wichita, KS
10.2018 - 04.2026
- Manage customer requests quickly and efficiently, including cashing checks and money orders, depositing and withdrawing cash, checking account balances, and providing account information
- Communicate empathetically with bank customers to identify conflict resolutions and ensure positive customer interactions
- Interface with bank customers to identify banking needs, recommend financial solutions, and identify ideal products to achieve client goals
- Field complaints and criticism and provide actionable resolutions to challenges
Associate/ Training Specialist
Old Navy
Boynton Beach, FL
09.2013 - 09.2020
- Processed payments and refunds using the point-of-sale system following the company’s cash handling policies and procedures
- Provided attentive and professional customer service in person and over the phone to build brand loyalty
- Maintain an attractive and safe retail environment and create appealing merchandising displays
- Train new hires and provide ongoing professional development to improve knowledge of customer service practices, company policies, and product ranges
Education
H.S. Diploma -
Wichita South High School
05-2012
Skills
- Problem solving
- Customer service
- Communication
- Teamwork
- Time management
- Detail oriented
- Active listener
Certification
All Lines Adjuster (Polk State College) | May 2024
Timeline
Teller
Wells Fargo
10.2018 - 04.2026
Associate/ Training Specialist
Old Navy
09.2013 - 09.2020
H.S. Diploma -
Wichita South High School