Rocio Provincia
Las Vegas ,NV
Overview
2026
2026
years of professional experience
Summary
Dynamic professional with extensive experience in customer service and cash handling at Spearmint Rhino. Proven ability to enhance guest satisfaction through personalized beverage recommendations and responsible alcohol service. Skilled in managing large groups while maintaining operational efficiency, ensuring compliance with safety standards, and fostering a welcoming atmosphere.
Work History
Cocktail Server
Spearmint Rhino
06.2014 - Current
- Greeting guests promptly and warmly, taking drink and food orders accurately.
- Serving cocktails, wine, beer, and specialty drinks in compliance with recipes and presentation standards.
- Recommending beverages based on customer preferences and promoting specials or upselling premium options.
- Monitoring guests’ alcohol consumption and complying with responsible service guidelines.
- Coordinating with bartenders, barbacks, and kitchen staff to ensure timely delivery of orders.
- Maintaining cleanliness of tables, service stations, and assigned areas.
- Handling cash and card transactions accurately, balancing tabs, and processing payments efficiently.
- Providing excellent customer service by anticipating guest needs, resolving concerns, and creating a welcoming atmosphere.
- Following all safety, sanitation, and venue policies.
Banker
One Nevada Credit Union.
2005 - 2015
- Managed customer accounts and transactions with precision, ensuring compliance with banking regulations.
- Developed and implemented financial solutions tailored to client needs, enhancing customer satisfaction.
- Analyzed market trends to identify opportunities for product offerings, driving business growth.
- Mentored junior staff on best practices in customer service and operational efficiency.
Education
High School Diploma -
Chaffey College
Rancho Cucamonga, CASkills
- Customer serviceable service
- Cash handling
- Handling large groups
- Alcohol awareness
Timeline
Cocktail Server
Spearmint Rhino
06.2014 - Current
Banker
One Nevada Credit Union.
2005 - 2015
High School Diploma -
Chaffey College
Languages
Spanish
Elementary
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